Technical problems with the game (Installing)

[mividaloca]

Hi, I am an old lady trying to help my niece get her sims 3 games going

I personally have never played the game.  I Usually repair infected computers, so this is a first for me.   

I have a Win7 X 64BIT laptop, I uninstalled the Sims 3 game from the computer, but there are still folders in the Users_my documents folder.  (The game wouldnt launch no matter what I tried 

I have all the serial numbers, but am so confused    AND I don't see a way to uninstall all the expansion packs in the add/remove in Control Panel?

Can I just reinstall the Sim3 Main Game and leave the expansion packs in there? (crossing fingers)  hehe

My niece does Not play online, only with the CD's.  I could really use some help!  I bet I bookmarked 30 or more sites with possible solutions,  then I happened to find you guys and I am thrilled.  You all seem to know what you are doing.

Just let me know the easiest/best way to get these all working...please    Here is what I have:


The Sims 3 Base Game (Deluxe)
The Sims 3 World Adventures Expansion Pack
The Sims 3 Ambitions Expansion Pack
The Sims 3 Late Night Expansion Pack
The Sims 3 Outdoor Living Stuff
The Sims 3 Generations Expansion Pack

*****************************************************

All windows, up to date, drivers, direct x, etc.  I think at some point something got corrupted and she had NONE of her updates installed.

She is out of town this weekend, so I need to install and try to play the game {THIS should be interesting!) 

Please advise or link me to the directions in this massive forum!  I will be forever indebted and greatful   

Gracias!

Barbara


P.S: looks like the dates in the folders are all the way back to June, 2011, I don't know if that helps or not.  Thanks again!

[wednesday21]

Could you please explain the exact behaviour of the game you need help with? Does it not start or give you error messages? Does it not install correctly at all? Are you sure the computer matches the game's minimum system requirements? It would be great if you could provide a dxdiag scan of the computer as well. That way we would know for sure.

The folder in the My Documents folder after uninstallation is fine. You can delete it if you do not intend to play the game on that computer again. It is the folder where the game holds saved files, process caches, custom content information and more user files.

I'm a little confused about "The Sims 3 Deluxe". It actually includes both the base game and the expansion pack Ambitions - thus the separate expansion pack is pretty much useless. Perhaps you mean "The Sims 3 Collector's Edition"? Did it come with a USB drive or something similar? If so, then that's the Collector's Edition, not the Deluxe one.

Lastly, are you sure the game is up-to-date? In order for the game to work correctly along with the expansion and stuff packs, you need to have the latest game update. Currently it is patch update 1.33. If you are sure that the computer matches the game's system requirements and that the installation is performed correctly, you should download and open the file located here.

[mividaloca]

Thanks so much for your quick reply! (Sorry I am so late with mine, I had a different computer with a massive rootkit infection. This gaming stuff is all new to me!!

I only know that when clicking on the game launcher wouldn't launch anything.  Dead, kaput...   

I kept looking online for the Sims 3 gamelauncher problem and encountered many with the same issues, but alot of the pages on the EA games website were dead ends. 

I am sure the computer meets the requirements, I tested it on EA games I think? At this point, I don't have the "main game" installed anymore, I thought I could just remove and reinstall.  But after all the reading, I am not so sure. 

I double checked and the name of the main No# 1 game is:  The Sims Deluxe and you are correct, it includes the ambitions expansion pack?  Perhaps that is some of the problem?? 

So to summarize where I am at this moment:

1.  I think she would like to keep where she left off, so I backed up game files from the documents folder just in case?
2. The Main game itself has been removed from this computer, only the expansion packs are still on here as far as I can tell?
3.  Can I simply reinstall the main game, then update it with the patch you linked me too?  I HOPE so! 
Here is a dxdiag scan:
------------------
System Information
------------------
Time of this report: 3/25/2012, 20:47:55
       Machine name:
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111118-2330)
           Language: English (Regional Setting: English)
System Manufacturer: Acer     
       System Model: Aspire 5517     
               BIOS: InsydeH2O Version V1.09
          Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-42 (2 CPUs), ~1.6GHz
             Memory: 3072MB RAM
Available OS Memory: 2812MB RAM
          Page File: 1865MB used, 3756MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 3200 Graphics 
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x9612)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9612&SUBSYS_028D1025&REV_00
     Display Memory: 1403 MB
   Dedicated Memory: 253 MB
      Shared Memory: 1150 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC3046
        Native Mode: 1366 x 768(p) (59.998Hz)
        Output Type: Internal
        Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0678 (English)
     Driver Version: 8.634.0.0
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 7/29/2009 07:43:14, 4059648 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-D552-11CF-3371-8722A1C2C535}
          Vendor ID: 0x1002
          Device ID: 0x9612
          SubSys ID: 0x028D1025
        Revision ID: 0x0000
 Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS780M:8.634.0.0:pci\ven_1002&dev_9612&subsys_028d1025
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1025028D&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5904 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/28/2009 09:00:14, 1966624 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 3/24/2011 23:29:26, 343040 bytes
| Driver: usbd.sys, 3/24/2011 23:28:59, 7936 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Launch Manager
| Matching Device ID: *pnp0303
| Upper Filters: DKbFltr
| Service: i8042prt
| Driver: DKbFltr.sys, 3/25/2009 23:16:08, 25608 bytes
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1b1d
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 6/18/2009 08:12:32, 272432 bytes
| Driver: SynTPAPI.dll, 6/18/2009 08:10:42, 203560 bytes
| Driver: SynCOM.dll, 6/18/2009 08:10:36, 395048 bytes
| Driver: SynCtrl.dll, 6/18/2009 08:10:38, 260904 bytes
| Driver: SynTPRes.dll, 6/18/2009 08:10:46, 8054568 bytes
| Driver: SynTPCpl.dll, 6/18/2009 08:10:46, 1525032 bytes
| Driver: SynCntxt.rtf, 6/18/2009 08:02:14, 7118958 bytes
| Driver: SynZMetr.exe, 6/18/2009 08:10:34, 247080 bytes
| Driver: SynMood.exe, 6/18/2009 08:10:32, 238888 bytes
| Driver: SynTPEnh.exe, 6/18/2009 08:10:32, 1808168 bytes
| Driver: SynTPCOM.dll, 6/18/2009 08:10:44, 120104 bytes
| Driver: Tutorial.exe, 6/18/2009 08:10:36, 337192 bytes
| Driver: InstNT.exe, 6/18/2009 08:10:28, 149800 bytes
| Driver: SynISDLL.dll, 6/18/2009 08:10:40, 197928 bytes
| Driver: SynUnst.ini, 6/25/2009 21:39:44, 620786 bytes
| Driver: SynChiralRotate.mpg, 9/17/2008 01:13:08, 382277 bytes
| Driver: SynFlick.mpg, 9/2/2008 23:27:28, 737975 bytes
| Driver: SynPinch.mpg, 9/2/2008 23:27:28, 286463 bytes
| Driver: SynMomentum.mpg, 9/2/2008 23:27:28, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/2/2008 23:27:28, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/2/2008 23:27:28, 1620778 bytes
| Driver: SynTwoFingerVHScroll.mpg, 3/15/2009 21:44:00, 746464 bytes
| Driver: SynPivotRotate_ChiralRotate.mpg, 4/9/2009 05:04:14, 1142810 bytes
| Driver: SynThreeFingerFlick.mpg, 3/15/2009 21:44:00, 633621 bytes
| Driver: SynThreeFingersDown.mpg, 3/15/2009 21:44:00, 215907 bytes
| Driver: SynTPHelper.exe, 6/18/2009 08:10:32, 120616 bytes
| Driver: fx04.wav, 5/8/2007 21:48:26, 16898 bytes
| Driver: SynAcer.exe, 6/18/2009 08:10:48, 160552 bytes
| Driver: SynAcerCpl.cpl, 6/18/2009 07:38:40, 323072 bytes
| Driver: SynTwoFingerVScroll.mpg, 3/15/2009 21:44:00, 501787 bytes
| Driver: SynFlickLR.mpg, 9/2/2008 23:27:28, 495798 bytes
| Driver: SynCOM.dll, 6/18/2009 08:10:36, 169256 bytes
| Driver: SynCtrl.dll, 6/18/2009 08:10:38, 206120 bytes
| Driver: SynTPCOM.dll, 6/18/2009 08:10:44, 107816 bytes
| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes
| Driver: SynTPCo4.dll, 6/18/2009 08:10:42, 147752 bytes
| Driver: WdfCoInstaller01009.dll, 5/20/2009 21:43:50, 1436920 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/20/2010 09:33:57, 63360 bytes
| Driver: sermouse.sys, 7/13/2009 20:00:20, 26624 bytes
| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 221.5 GB
Total Space: 292.9 GB
File System: NTFS
      Model: Hitachi HTS545032B9A300 ATA Device

      Drive: D:
      Model: Optiarc DVD RW AD-7700S ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 05:19:21, 147456 bytes

--------------
System Devices
--------------
     Name: AMD Miscellaneous Configuration
Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&2411E6FE&1&C3
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_028D1025&REV_00\3&2411E6FE&1&92
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:04, 52736 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:14, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:26, 343040 bytes

     Name: AMD DRAM and HyperTransport(tm) Trace Mode Configuration
Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&2411E6FE&1&C2
   Driver: n/a

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_028D1025&REV_00\3&2411E6FE&1&88
   Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:44, 31104 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:46, 48720 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:52:21, 24128 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 09:32:46, 155520 bytes

     Name: Atheros AR8132 PCI-E Fast Ethernet Controller (NDIS 6.20)
Device ID: PCI\VEN_1969&DEV_1062&SUBSYS_028D1025&REV_C0\4&7A7D559&0&0028
   Driver: C:\Windows\system32\DRIVERS\L1C62x64.sys, 1.00.0000.0010 (English), 7/27/2009 03:04:36, 58880 bytes

     Name: AMD Address Map Configuration
Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&2411E6FE&1&C1
   Driver: n/a

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_028D1025&REV_3C\3&2411E6FE&1&A0
   Driver: n/a

     Name: Broadcom 802.11g Network Adapter
Device ID: PCI\VEN_14E4&DEV_4315&SUBSYS_E01B105B&REV_01\4&137E0A89&0&0020
   Driver: C:\Windows\system32\DRIVERS\BCMWL664.SYS, 5.60.0018.0008 (English), 8/21/2009 05:18:16, 2978296 bytes
   Driver: C:\Windows\system32\bcmihvsrv64.dll, 5.60.0018.0008 (English), 8/21/2009 05:17:54, 3888128 bytes
   Driver: C:\Windows\system32\bcmihvui64.dll, 5.60.0018.0008 (English), 8/21/2009 05:17:54, 3552768 bytes
   Driver: C:\Windows\system32\drivers\vwifibus.sys, 6.01.7600.16385 (English), 7/13/2009 20:07:21, 24576 bytes
   Driver: C:\Windows\system32\bcmwlcoi.dll, 5.60.0018.0008 (English), 8/21/2009 05:17:54, 95472 bytes

     Name: AMD HyperTransport(tm) Configuration
Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&2411E6FE&1&C0
   Driver: n/a

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2411E6FE&1&A4
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_028D1025&REV_00\3&2411E6FE&1&28
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

     Name: ATI Radeon HD 3200 Graphics 
Device ID: PCI\VEN_1002&DEV_9612&SUBSYS_028D1025&REV_00\4&F4E2B40&0&2808
   Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 8.01.0001.0921 (English), 7/29/2009 18:11:24, 6038016 bytes
   Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0019 (English), 7/29/2009 07:06:42, 53248 bytes
   Driver: C:\Windows\system32\atiumd64.dll, 8.14.0010.0678 (English), 7/29/2009 07:43:14, 4059648 bytes
   Driver: C:\Windows\system32\atiumd6a.dll, 8.14.0010.0228 (English), 7/29/2009 07:38:10, 2622976 bytes
   Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0022 (English), 7/29/2009 08:02:32, 120320 bytes
   Driver: C:\Windows\system32\atiicdxx.dat, 6/18/2009 00:29:04, 197654 bytes
   Driver: C:\Windows\system32\amdpcom64.dll, 8.14.0010.0023 (English), 7/29/2009 07:21:12, 52224 bytes
   Driver: C:\Windows\system32\atimpc64.dll, 8.14.0010.0023 (English), 7/29/2009 07:21:12, 52224 bytes
   Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1050 (English), 7/29/2009 07:20:42, 251904 bytes
   Driver: C:\Windows\system32\atiumd6a.cap, 7/29/2009 07:35:56, 219120 bytes
   Driver: C:\Windows\system32\atimuixx.dll, 6.14.0010.1001 (English), 7/29/2009 08:01:46, 12288 bytes
   Driver: C:\Windows\system32\atiesrxx.exe, 6.14.0011.1033 (English), 7/29/2009 08:03:42, 203264 bytes
   Driver: C:\Windows\system32\atieclxx.exe, 6.14.0011.1033 (English), 7/29/2009 08:04:14, 420352 bytes
   Driver: C:\Windows\system32\atipdl64.dll, 6.14.0010.2556 (English), 7/29/2009 08:02:14, 421376 bytes
   Driver: C:\Windows\system32\atiedu64.dll, 6.14.0010.2514 (English), 7/29/2009 08:01:42, 59392 bytes
   Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.3497.39731 (English), 7/29/2009 08:04:22, 442368 bytes
   Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.8794 (English), 7/29/2009 08:00:22, 15072768 bytes
   Driver: C:\Windows\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 02:35:30, 118784 bytes
   Driver: C:\Windows\system32\atidxx64.dll, 8.15.0010.0212 (English), 7/29/2009 07:53:38, 2921984 bytes
   Driver: C:\Windows\SysWOW64\atiumdag.dll, 8.14.0010.0678 (English), 7/29/2009 07:47:52, 3105280 bytes
   Driver: C:\Windows\SysWOW64\atiumdva.dll, 8.14.0010.0228 (English), 7/29/2009 07:32:54, 2868736 bytes
   Driver: C:\Windows\SysWOW64\amdpcom32.dll, 8.14.0010.0023 (English), 7/29/2009 07:21:06, 51712 bytes
   Driver: C:\Windows\SysWOW64\atimpc32.dll, 8.14.0010.0023 (English), 7/29/2009 07:21:06, 51712 bytes
   Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1050 (English), 7/29/2009 07:20:36, 184320 bytes
   Driver: C:\Windows\SysWOW64\atiumdva.cap, 7/29/2009 07:32:32, 219120 bytes
   Driver: C:\Windows\SysWOW64\atipdlxx.dll, 6.14.0010.2556 (English), 7/29/2009 08:02:06, 356352 bytes
   Driver: C:\Windows\SysWOW64\ati2edxx.dll, 6.14.0010.2514 (English), 7/29/2009 08:01:36, 43520 bytes
   Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.8794 (English), 7/29/2009 07:38:52, 11660800 bytes
   Driver: C:\Windows\SysWOW64\atidxx32.dll, 8.15.0010.0212 (English), 7/29/2009 07:58:52, 2469888 bytes
   Driver: C:\Windows\atiogl.xml, 7/13/2009 13:26:06, 18335 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_028D1025&REV_00\3&2411E6FE&1&A2
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 06:43:43, 122368 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_028D1025&REV_00\3&2411E6FE&1&20
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_028D1025&REV_00\3&2411E6FE&1&A3
   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:48:27, 15424 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9602&SUBSYS_96021022&REV_00\3&2411E6FE&1&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_028D1025&REV_00\3&2411E6FE&1&91
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:04, 25600 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:14, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:26, 343040 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_028D1025&REV_00\3&2411E6FE&1&00
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_028D1025&REV_00\3&2411E6FE&1&90
   Driver: C:\Windows\system32\drivers\usbohci.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:04, 25600 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:14, 325120 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17586 (English), 3/24/2011 23:29:26, 343040 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
,0x00000000,0,0,,
,0x00000000,0,0,,
Video WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
Video WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0


 

Please let me know if there is anything else I can provide you with?  Oh yes, also no custom modifications <--- found that on one of my searches. Thanks again!

[Pam]

Hi mividaloca.

If you have your current games safely backed up, I think the best thing is to do a complete re-install just to make sure that you have everything you need installed properly.  If you can't uninstall the games through Control Panel, you can manually uninstall them using these instructions.

Once you have the game completely wiped from your computer, you can start installing from the beginning.  One question here...  is Ambitions on a separate disk from the Sims 3 base game?  I think it should be, but I'm not sure how those deluxe packages work.  If Ambitions is a separate disk, you'll need to install it in the proper order, which is the order the games were released.  There's a link at the bottom of the manual uninstall page that will show you the order to install the games.  Once you begin installing, you will be prompted to update your game at the start of each installation.  Just install everything as prompted and continue through all of the game disks.  It took me about an hour to completely install the game and I've got all expansion and stuff packs up through Showtime.

After you've finished the installation, launch the game using the Sims 3 launcher.  At that point, you'll be told there's an update to the game.  This should be update 1.33 and will bring you completely up to date to the current version of Sims 3.  Now you can put your saved files back into the game.

I hope these steps will make it easier to get everything going.  If you have any more questions, just post them here and we'll do our best to help you.

[wednesday21]

Your computer slightly exceeds the minimum game requirements and your graphics card should support the game on medium graphics.

Yes, you can indeed do a partial reinstall of the game by just uninstalling the, "main", base game and then reinstalling it, not touching the expansion and/or stuff packs in the process. Of course after reinstalling you should patch up.

If you want to backup the save files and all of the user files you can copy/paste the Documents/Electronic Arts/The Sims 3 folder somewhere else. When you reinstall the game (or just the base game), replace the newly created identical folder with the backed up one and you should be fine.

[mividaloca]

Wow"! I had NO Idea there was so much involved in running/playing installing a game    !!  I have a New found respect for you all!!  Also I found some dump files and

I think my niece was playing these games just fine on another computer and then when she got this one, she didn't have internet (live out in the country)  She has been unaware there is such a thing as DEP and or any Patches!  I also found 2 :  xcpt*.txt and some mini dumps.  Wish me luck I haven't a clue what I am doing yet, but it is starting to make more sense!

I found some Sims families in her files somewhere, so she must have made it thru a few hoops!  I hate to admit, but I think she might be a bit illiterate where computers are concerned.  She doesn't have alot of time with school, traveling to dance competitions, etc.  Once I finally get this up and going, maybe one of you kind folks can give me the top things she should learn from the computer regarding Sims games, to keep on top of things.  (I might figure it out by the end of this ordeal 

MY most important question comes from reading this:

1.  I don't know where I found it, but it said something like before I install the latest patch, I have to at least have 1.29 cumulative installed. 
Should I follow this example: http://simswiki.info/wiki.php?title=Game_Help:Data_Execution_Prevention/Multiple

Hi mividaloca.

If you have your current games safely backed up, I think the best thing is to do a complete re-install just to make sure that you have everything you need installed properly.  If you can't uninstall the games through Control Panel, you can manually uninstall them using these instructions.

Once you have the game completely wiped from your computer, you can start installing from the beginning.  One question here...  is Ambitions on a separate disk from the Sims 3 base game?  I think it should be, but I'm not sure how those deluxe packages work.  If Ambitions is a separate disk, you'll need to install it in the proper order, which is the order the games were released.  There's a link at the bottom of the manual uninstall page that will show you the order to install the games.  Once you begin installing, you will be prompted to update your game at the start of each installation.  Just install everything as prompted and continue through all of the game disks.  It took me about an hour to completely install the game and I've got all expansion and stuff packs up through Showtime.

After you've finished the installation, launch the game using the Sims 3 launcher.  At that point, you'll be told there's an update to the game.  This should be update 1.33 and will bring you completely up to date to the current version of Sims 3.  Now you can put your saved files back into the game.

I hope these steps will make it easier to get everything going.  If you have any more questions, just post them here and we'll do our best to help you.

[Pam]

If you don't have access to the internet, all of the information about updates becomes moot.  You can only update the game with an internet connection.  I'd still recommend a complete re-install so that you've got the game installed properly and any glitches will hopefully be gone.

[wednesday21]

The files that start with xcpt and also the *.txt files are crash logs the game automatically creates whenever it crashes. They can be analyzed with specific utilities to indicate the probable cause of the crash.

Regarding your question, the DEP (data execution prevention) option is mainly to be used in case the game starts to unexpectedly crash or alike. However for extra safety you can add the TS3W.exe (it has changed with patch 1.22, currently this is the executable used for launching the game) to the DEP exceptions list at any time.