Hello!
I've reasently installed the sims 3 pets, and after I did that my game has often "stopped" working. In the middle of a game, it just shuts down and I have to restart everthing (just the game). In that way, I often save my game because I know the game will eventually stop working. But yesterday, I was quitting the game as I was ready to go to bed so I moved my computer (unplugged the computer charger), and in the middle of the "saving" mode, my computer went out of power. So i restarted the computer (well knowing I didn't finish the save in the game) and shut the computer down properly (didn't start the sims 3 again, it takes too long and I was tired!) So when I started my game today, I couldn't find my family! I was upset, because I've reached so far in the game and it would be sad to have lost everything (houses, families etc). And I tried to do what you told in your description, but it didn't work. It seems to be that the entire legacy has some how been deleted from the entire game and folders in the EA documents.
What do I do?! I can't find my familiy anywhere, and the wierd part is that I've saved the family for so many times (because my game shuts down without warning), so it should be somewhere in the EA document folder... but it isn't. Could it be that I somehow deleted my legacy because the computer shut down in the middle of a save?