Why is my store content not always showing up in my game?

[jeanamariex3]

Sometimes, I have to go reinstall my custom designs, and store items (I used my Sim Points to buy with) all over again, because it didn't go through the first time. What is the problem? Am I doing something wrong? Is it from deleting backup/temp/cache files? How do I prevent this from happening in the first place?

[mtglady]

The UserPresets.package is what contains the colors and patterns that you saved when you used the Create-a-Style (CaST) palette in Create-a-Sim (CAS) or Build/ Buy Mode to create your custom designs.  So if you are deleting this then that is why your custom designs are disappearing.  

The DCCache and your Downloads folders contain all of the items from your launcher which are your store items.  If you are deleting these then that is why those items are not appearing in-game.  

Your DCBackup files are safe to delete all the time as the game regenerates these.  

The other files you may or may not have are below and these entire folders are always safe to delete.  
• CasPartCache.package: CAS parts that appear in Create-A-Sim
• compositorCache.package: New objects that would appear in Buy/Build mode
• scriptCache.package: Mods or Hacks (hopefully you don't have these )
• simCompositorCache.package: New Sims, default skins

EDIT:  If you have a scriptCache.package and don't use hacks or mods, don't panic.  Just delete that file.

[jeanamariex3]

What about the new file ccmerged in the DCBackup? what is that exactly?