Hi Sarah. Welcome to the forums. I did some active household switching as a test when an issue came up in the Perfectly Happy Challenge. I had never done it before and I basically just clicked on various buttons to see what happened. When I went to the Main Menu my test family was gone, so I had to rename the backup file to bring them back. Sounds like what's going on with you. But, I'm weak in the tech area and don't remember exactly what I did. Pam and others are more knowledgeable, so wait and see what they say.