Author Topic: Sims 3 Store Content is Missing from game  (Read 5680 times)

Offline Magz from Oz

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Sims 3 Store Content is Missing from game
« on: April 23, 2021, 03:40:15 AM »
I was playing Sims 3 in Dragon Valley without any problems (except possibly my NHD files which would become unexpectedly huge rendering the game not particularly enjoyable) on 20 April. When I opened the Dragon Valley game the next night (21 April), it told me that I couldn't open it. When I clicked the New Game option, it didn't have any of the Store Worlds. So then I tried to open a Moonlight Falls file and was successful in it opening but my Store CC has gone. My Store generated plants are missing entirely. The Skylight Studio for the Performing Arts has mats where there were dance floors and mounted fish pictures where there should be ballet warm up barres. The Stones Throw Greenhouse has columns were the Grow Stations should be and the little Sunflowers there have all turned into those sunflower in vase found in decor. The Al Fresco Street Market became a vacant lot as did the Prism Art Studio.

So, I tried a Factory Reset. This was not my first Factory Reset but I followed the instructions carefully. I still get the same result despite taking about 8 hours to reinstall all the CC worlds and lots I regularly use. Nothing has changed except the Install Content folder is just not there on the tree. So I created one and filled it with the content from the Store. I checked the launcher, the Store Worlds appear two or three times as Objects but only once in the Lot section. The CC venues appear in both Objects and Lots but do no appear in game. I copied a save file from the previous version and double checked. All the Store CC is either changed into base game objects or missing entirely. Basically, I have base game worlds and objects only found in expansion and stuff packs. I could play this but base game clothes and hairstyles are irritating. I LOVE my CC.   :'( :'( Help please.
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Offline Magz from Oz

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Re: Sims 3 Store Content is Missing from game
« Reply #1 on: April 23, 2021, 05:27:21 AM »
Sorry about the double post. My son has just arrived home from work and tells me that last night (when I went to bed) he uninstalled the game from Steam and then reinstalled it. But it's still not working as it should. So now a Factory Reset and a reinstall has failed to fix the problem.  :-\
Where there is love - there is life. -- Mahatma Gandhi

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Offline MrsFlynn

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Re: Sims 3 Store Content is Missing from game
« Reply #2 on: April 23, 2021, 11:11:11 AM »
Sounds like you've tried everything I know of to suggest:

1. Create new Sims 3 folder.
2. Download or copy a handful of store content files into the downloads folder. -- Start with the worlds, then lots, then sets and single items last.
3. Install those few store files, checking the installed content tab each time to make sure the files have been installed.
4. If yes repeat the steps above.

A couple of alternative ways:

How To: Re-Install Sims Store Items
https://www.carls-sims-4-guide.com/forum/index.php?topic=11769.msg230025#msg230025

Sims 3 store content will not install
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-store-content-will-not-install/td-p/46724
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Offline Nindigo

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Re: Sims 3 Store Content is Missing from game
« Reply #3 on: April 23, 2021, 11:55:00 AM »
If the game has been uninstalled, you have to re-install all the store content again as well. That is at least how it has worked for me in the past  :-\
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Offline Magz from Oz

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Re: Sims 3 Store Content is Missing from game
« Reply #4 on: April 23, 2021, 05:19:24 PM »
If the game has been uninstalled, you have to re-install all the store content again as well. That is at least how it has worked for me in the past  :-\

Thanks Nindigo, I did reinstall the store content again.

Sounds like you've tried everything I know of to suggest:

Thanks MrsFlynn, I will try your suggestions and let you know how they worked out.
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Offline Deklitch

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Re: Sims 3 Store Content is Missing from game
« Reply #5 on: April 23, 2021, 07:17:37 PM »
I have also had this issue, @Magz from Oz. Through my extensive efforts to get it back again, I have recently made this discovery ... if in game I don't log in to an account, I seem to have access to my store content again.

I have exited game and returned, (which used to remove my access to my store content including world) and it is still all there.

Dek

Offline MrsFlynn

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Re: Sims 3 Store Content is Missing from game
« Reply #6 on: April 23, 2021, 07:21:13 PM »
The steps I shared are the ones that work for me when I am reinstalling the store content into my game.  I also have the store backed up on an external hard drive. That's why I mentioned download or copy.

If you're needing to download, it's best to do so into a new Sims 3 folder. At least that's what I get best results with.
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Offline Magz from Oz

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Re: Sims 3 Store Content is Missing from game
« Reply #7 on: April 23, 2021, 09:33:13 PM »
Great news! I have Store CC again. I did everything you suggested - Mrs Flynn and have now reinstalled some of my Store content. I have way too much of it anyway (my DCBackup had 3,127 files). I have tested with a saved game I copied across to the new tree.  The store world and content was visible and playable. There was a notice on opening that some content could not be displayed but I expect that this was some CC Donnovan Steel (Lucky Palms) had in his house that I have not yet reinstalled. I will test it with a save game in each neighbourhood but I don't expect any other surprises.

I am so stoked.  Mere words seem insufficient, but they are all I have to thank you all for your help and support.  Thank you! ;D
Where there is love - there is life. -- Mahatma Gandhi

My Stories:
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2. Duty Calls Sequel: Islands of Sunset Valley
3. The Lady of the Lake
4. The Secret Time Traveler

Offline MrsFlynn

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Re: Sims 3 Store Content is Missing from game
« Reply #8 on: April 23, 2021, 11:38:23 PM »
You're welcome!! I am happy to have been able to help!! :)

I'm odd when it comes to store content. I only have some of the towns and favorite sets installed. More so to not overwhelm my computer and less to have to keep track of. lol
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