MrsFlynn I know this is the Sims 3 but since it's the same card and issue, I was wondering if you had the files for the Sims 4 too?
I followed the directions here:
https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/td-p/7600587However, that made the whole game not even run/open and the config file turned almost empty. I "repaired" it through Origin and it works again but it still says that the card isn't recognized.
Here's the info from the config after repairing, if it'll help.
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce RTX 2070 Super
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1ed1, Board: 67e31558, Chipset: 00a1
Driver: nvldumdx.dll, Version: 27.21.14.5167, GUID: D7B71E3E-5D91-11CF-C762-ED471BC2D635
Driver version: 5167
Monitor: \\.\DISPLAY1
Texture memory: 8011MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz