Thank you for taking the time to reply. No, I did not receive a message.
When I tried to save, it said I no longer owned the packs, so wouldn't save. So had to close and restart, packs had been removed, so I went into my Origin account, it showed that packs had been refunded, no explanation or anything. I had not asked for a refund, I wanted to carry on playing with the packs I had purchased. Used the online help, they said they were aware of the problem and there were similar cases. When I asked when it would be sorted, they said there was no timescale.
Really confused, probably not explaining very well either. Thank you for your concern.