EA gave me wrong game for my code

[MountainMamaMSB]

I am trying to install two stuff packs...Monte Vista and Hidden Springs. I can't do it through Origin and the CD's will not install them. Finally an EA screen popped up for me to put my code in. The Monte Vista went through and I got a download for it. Finally, after several tries, it says it is installed, but it does not show up in Origin. Then I tried to register Hidden Springs. EA accepted it but gave me another download of Monte Vista.

How can I get the extra Monte Vista off of my account and get Hidden Springs instead?

[MrsFlynn]

I'm sorry, we can't help with account issues. You will need to contact EA's customer service to see if they'll be able to help.
- https://help.ea.com/en-us/help/faq/contact-ea-help/

If you're having issues with store content, we have a post that explains how to install and gives some troubleshooting tips.

How To: Download and Install Store Content
https://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg437664#msg437664

[Deklitch]

Something similar happened to me. I had to contact EA directly about it. They eventually got it sorted. So, Customer Service at EA would be your best bet as well.

[Simsgeek4]

Hey maybe a bit too late, but i just wanted to share with you that something like that happened to me before. I eventually fixed it by messaging EA. After a few E-Mails they reverted my used code and gave me a new one. Took some time though because the Support is not that fast . But at the end everything was fine for me. So you might just have to message them. Hope you have your right code now! Have a good one (: