Author Topic: My game running so slow after i re-install The sims 4  (Read 2354 times)

Offline ivyneeson

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My game running so slow after i re-install The sims 4
« on: October 13, 2017, 07:57:54 AM »
I was played The Sims 4 about 2 month ago. It was perfect at everything, the graphics so nice when im using ultra graphics but the game running so fast, everything just so perfect!! then 4 days ago my little brother deleted my games (for accident - he said)

So I reinstall The sims 4 because i still have all the file. But this time its so awful, game running so slow even when i stared a new game, no CC or Mods, i . First i have "Graphics Card Not Recognized Error", i googled and install ADM like they said, I upgraded my graphics. but then my game still running so slow :( Help me please!! What can i do now??
P.s: My english not so good, so sorry for that.

.....
System Information
------------------
      Time of this report: 10/13/2017, 18:50:43
             Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Aspire TC-780
                     BIOS: R02-A2
                Processor: Intel(R) Pentium(R) CPU G4560 @ 3.50GHz (4 CPUs), ~3.5GHz
                   Memory: 4096MB RAM
      Available OS Memory: 4010MB RAM
                Page File: 4033MB used, 2929MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode

.....

Display Devices
---------------
          Card name: Intel(R) HD Graphics 610
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           Display Memory: 2133 MB
   Dedicated Memory: 128 MB
      Shared Memory: 2005 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DELL IN1910N
         Monitor Id: DELA04C
        Native Mode: 1366 x 768(p) (59.790Hz)
    Driver Date/Size: 16-Jun-17 7:00:00 AM, 63911200 bytes
   Device ID: 0x5902

Offline MrsFlynn

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Re: My game running so slow after i re-install The sims 4
« Reply #1 on: October 13, 2017, 05:02:50 PM »
I see some things in your specs that could be causing some issues, but you might try the tips in the post linked below to see if they help.

How to reduce loading time, so it loads faster? (Tips)
http://www.carls-sims-4-guide.com/forum/index.php?topic=23697.msg412348#msg412348
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Offline angelD

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Re: My game running so slow after i re-install The sims 4
« Reply #2 on: November 19, 2017, 04:03:56 AM »

          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
       


It would be good to check if your graphics card drivers are up to date. Also it looks like your DirectX may need reinstall or repair.