Sims 4 crashing with Windows 10 upgrade

[StephieSims]

Since I've upgraded my laptop to Windows 10, The Sims 4 has been randomly crashing and my laptop restarts itself. I searched this problem online and found a Windows driver issue called DPC_Watchdog_Violation. I updated the Microsoft iastor.sys driver as per the instructions I found and it worked for about 3 weeks, but recently the game has been crashing again. I don't always remember to save and I've lost hours of gameplay recently. This is especially concerning since I've just started competing in this forum's Challenges.

I'm not sure if this is a Windows 10 issue or a Sims 4 issue, but it ONLY happens when I'm playing Sims 4. Has anyone else had this problem and if so, do you know of something other than the "fix" offered by Microsoft which is obviously not working?

Laptop specs summary:
Windows 10 Home 64-bit
Processor: Intel(R) HD Graphics 4000 2.40GHz
Memory: 8192MB RAM
Graphics Card: NVIDIA GeForce GTX 675MX
SSD 1TB

Thanks for your help!! 

[MrsFlynn]

Is there any current error messages given?

There wasn't any mention of troubleshooting. Have a look at the tips post linked below to see if any of these will help.

General Crashing Issues
http://www.carls-sims-4-guide.com/forum/index.php?topic=21899.msg408903#msg408903

[StephieSims]

I'm not getting an error message from The Sims 4, just a Windows error message. I'll try to attach a pic of the error message to this post.

Thanks for the crashing issues link, I've done everything suggested. 

[MrsFlynn]

From what I've researched this is a problem with one of the drivers. It doesn't seem to have anything to do with Sims.

I've listed a couple of links below that have some suggestions to try.

[Solved] DPC WATCHDOG VIOLATION Blue Screen Window
http://firstandgeek.com/solved-dpc-watchdog-violation-blue-screen-window/

DPC_WATCHDOG_VIOLATION Blue Screen in Windows 10
http://www.thewindowsclub.com/dpc_watchdog_violation-blue-screen-in-windows-10

Unfortunately we don't have the expertise to diagnose this problem further.  However, you can try this (TechSupportForum.com) forum to see if they can help. 

Look in their Microsoft support forum and the first link is the forum for diagnosing blue screens.

[StephieSims]

Thanks so much, I really appreciate all your help!