Annoying Main Menu Problem *Fixed!!*

[Zevikal]

Hi, I have an annoying issue on my main menu. Whenever I open the game the "pack presentation" screens show up even though it's not my first time seeing them after installation. This means that I can't open the game without having to click them all away. It also happens if I browse things in the main menu, eg. looking at the load game screen and then backing out etc. etc. It hasn't always been like this and it's quite recently that it's started happening. I don't know the reason and I see no options to make it stop and I didn't see it on the bug list either on this page. I hope someone has an idea on what the problem is. Thanks.

[Summers]

Did you have a look the game potion maybe? There's an option about tutorial reset and tutorial on/off. Mine are all unticked.

[Zevikal]

Mine are also unticked. I don't really understand why this is happening, it started a little less than a week ago. I haven't had any problems before.

[MrsFlynn]

Have you tried any of the following tips:

1. Deactivate Origin in Game -- Open Origin, Select Origin > Application Settings > Origin In Game and deselect to disable Origin In Game.

2. Try playing the game in "Offline" mode -- In the Origin Client, go to the Origin Menu and select Go Offline.

3. Delete both game cache and Origin cache files

-- Delete Game Cache
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg401662.html#msg401662

-- Delete Origin Cache
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg401663.html#msg401663

4. Try a Factory Reset -- Sims 4 Factory Reset - HowTo
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg401669.html#msg401669

[Zevikal]

The only thing I haven't tried so far, is the factory reset. I'll go give that a shot and then come back with results.

[Zevikal]

The factory reset did it. Thank you so much! It know it was a small problem but it was really annoying. I'm happy everything's back to normal now.

[MrsFlynn]

My go-to when my game isn't working properly is a factory reset and it works great for most game hiccups. Thanks for letting us know that worked for you!!