Trick/Treat items only available when online? *Fixed!!*

[Magpie2012]

I don't know if this has happened to anyone else but my game is updated to the full and the Team Treat things were supposedly patched into my game. On Saturday (I was online in Origin), when I played, I put the Lion door on my house (I might have wanted the Team Trick one but this one is also pretty sweet) and played until the wee hours of the morning, using "save as" whenever I remembered. Anyway, today when I logged on to Origin in offline mode and started my save game, I got a message that basically said that certain items that appear on the lot do not seem to be installed with the game and have been replaced. I thought it was weird, but shrugged it off and told my child to do her homework. To my surprise she went and stood by the mailbox with it (she was outside), so I clicked on her dad (he was inside) and told him to "help with homework". The action cancelled! My founder, who had just returned from work (she's a scientist) was dof tired, so I told her to go make some coffee, just to give myself enough time to have her eat and shower before passing out, but this action also cancelled. It was then that I noticed MY HOUSE HAD NO DOOR! It turns out that the content that was "missing" was all the Team Treat stuff! I now have no handy-dandy trunk to store my spare collectibles in! And I had to replace the Awesim door with a common one (albeit one that matched the windows lol). I really have no clue what happened! Anyone else have any ideas?

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*Solution*

@Playalot @MrsFlynn the solution EA gave me was to add the TS4 .exe file found in the "bin" folder to my firewall exceptions, so far it seems to have worked. I'm offline now (started Origin in true offline mode) and the items are there in my game :-D happy days!!!

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*Edit* Leaving this link here, just for reference.

Trick/Treat items only available when online
‎http://answers.ea.com/t5/The-Sims-4-Bug-Reports/Trick-Treat-items-only-available-when-online/m-p/4984917#U4984917

Date: Nov.22.15 /Updated: Dec.11.15

[MrsFlynn]

I've heard this question asked before. But I can't remember how it was fixed. You might want to try repair game? -- Right Click on the game and select Repair Game.

MrsFlynn

[Magpie2012]

Oh Lordie, I hope not! Repair game ends up using a boatload of data and we have a capped line! I think I might try a factory reset first, then if all else fails, the repair. Thanks @MrsFlynn you're always the first person with advice! I'm starting to think you're a vampire who never has to sleep ;-D I mostly posted this to find out whether anyone else had the same issue and how they resolved it. I think the next time I'm going to play, I'll clean cache and then factory reset! I'll let everyone know about my progress...

Side note: I've always got "send email for new replies" checked yet I didn't get an email to say you had replied to my post :-(

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[MrsFlynn]

Shh.. don't give away my secret.

Yes, wait on doing a repair, try a factory reset and clean out the game cache files to see if that helps. Please do let us know how it goes.

MrsFlynn

[Magpie2012]

Lol I wish I was a Vampire! I'd feed off the drug dealers and murders and rapists and steal all their money and never have to work again! Which would give me way more time for Sims and Carl's!

I will have to check the cleaning cache thread since it has been quite a while since I've done that *naughty Steph!* but I should be playing a bit later today, so I'll let you know asap!

Thanks for always being here @MrsFlynn you don't know how much it means to all of us to have your assistance, especially in the post-@Pam era... We love and miss her dearly and hope to see her back here and well soon but you being here takes a little of the sting away!

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[MrsFlynn]

Hi Magpie,

I'm happy I can help.   I've had to do at least one factory reset on my Sims 4 folder today. *Snicker-Blush* testing some stuff out in Sims 4 I ended up somehow corrupting my saved game. Good one MrsFlynn!! I know.. talk about embarrassing!!

Here's the links for the Factory Reset, and Deleting Cache Files.

Sims 4 Factory Reset (Howto)
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg401669.html#msg401669

Delete Game Cache Files
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg401662.html#msg401662

Thank you for the compliment!!

MrsFlynn

[Magpie2012]

Well, clearing the cache and factory reset didn't work :-( so I repaired the game and all the content (I don't have any CC or mods) but for the repair to complete, I had to be online when I entered the game, so I don't know whether being online or repairing fixed the problem. I'm going to go into the game a bit later to check whether offline mode holds a fact! I hope not cuz 90% of my gameplay is offline!

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[Magpie2012]

It seems the only way I have access to this content is if I'm online :-( I repaired game and last night was online and it was there. Today I'm offline and its not showing up T_T

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[MrsFlynn]

You are correct - that the team treat items do not show up in-game while in true offline mode.

However, if you login while online and then select offline mode via the Origin client you should be able to see the treat items.

As to why they chose to do this I am not sure. I haven't been able to find anything on it.

MrsFlynn

[Playalot]

You hit the nail on the head MrsFlynn, once you log in in on-line mod you are then ok to go off-line and all the treat items will still show up and be playable. I don't know if it is a glitch or if EA planned the items to work this way. *shrug*

[Magpie2012]

@Playalot @MrsFlynn thanks for finding this out! I think to be safe though, I'm just not going to use them, on the off chance I forget to go online first before starting to play. The last thing I want is to put all my collectibles in the box and go into my game and have them disappear! I hope EA rectifies this quick, as I noticed it also affects the laser light show from the Digital Deluxe upgrade (although I have the hats)

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[Playalot]

I'll have to test that out! I didn't notice a glitch with the laser light show... mind you, it's been a while since I actually used that item! It's a bit of a pain when things don't work as they should for sure.

*edited @Magpie2012 I couldn't replicate the light show error as mine still works regardless if I'm off-line when logging in. Not to say it's not a bug but I'm not sure how to even go about fixing that!

[Magpie2012]

@Playalot did you originally buy the digital deluxe version of the base game? I had the limited edition and then used that special code we had recently to upgrade to the digital deluxe. Maybe that's the difference? I really hope EA fixes this soon as I really want to use the door and chest, but I don't wanna lose all my inventory if I accidentally forget to go online first (which is the norm as I seldom play in online mode)

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[MrsFlynn]

Ours is the collectors edition which is basically the same as digital deluxe and limited combined and we still can't see the Team Treat items while in true offline mode. Hubby says it shouldn't make a difference what version you have.

MrsFlynn

[Playalot]

Hm, I did originally buy the digital deluxe version of the base game. Not sure if that would make a difference or not. Let's hope the Dec patch clears a few of these weird bugs out.