Author Topic: Game Will Not Launch  (Read 5343 times)

Offline ap.bookworm.89

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Game Will Not Launch
« on: April 22, 2015, 09:50:37 AM »
Updated my game with the most recent patch a couple days ago. I have no CC and I cleared my cache in attempt to see if that was the problem.  I tried playing in offline mode and disabled Origin in the game.  I have tried opening up TS4 from the desktop icon, within origin, and even tried running it as an administrator.  I want to buy Get To Work, but I'm afraid to purchase it if I can't even open the game up. I'll get the loading/thinking icon next to my mouse but after a few seconds it goes away and nothing happens.

Offline MrsFlynn

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Re: Game Will Not Launch
« Reply #1 on: April 22, 2015, 12:39:03 PM »
Hi AP,

Thank you for posting what you've tried. Very helpful!!  I did a little digging, and found this link that may be of help.

[FAQ] Installation, Updating and Startup Issues
http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949

From that list, I'd suggest trying, if haven't already:

1.) Ensure that Antivirus or security software is not blocking the launch of the game.
http://help.ea.com/en/article/connection-issues-with-origin/#1

2.) Check that you do not have any programs running that my cause conflict with Origin.
http://help.ea.com/en/article/programs-that-may-cause-conflicts-with-origin/

3.) If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering.
http://help.ea.com/en/article/how-to-clean-boot-your-pc/

4.) Start the game in Windowed mode by -- In the Origin Client, go to the My Games Tab, and right click on the Sims 4 Cover and select Game Properties - In the Command Line Arguments, add the following text: -w und and click Okay.

5.) Update your drivers
http://help.ea.com/en/article/finding-devices-and-updating-drivers/

More tips in the post linked below:

Game Will Not Launch/Start/Load
http://www.carls-sims-4-guide.com/forum/index.php?topic=29309.msg410185#msg410185
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Offline Tigerskin

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Re: Game Will Not Launch
« Reply #2 on: May 04, 2015, 06:26:25 PM »
Just wanted to say thanks MrsFlynn, I happened upon this topic just as Origin kept pausing when trying to download the latest patch.

The clean boot solved the issue for me and made the whole thing a lot less stressful, as I keep having issues when the patches are trying to download. Will bookmark this topic for the future!
 :)