Origin and EA Help Tips

[MrsFlynn]

Origin and EA Help Tips:

Quick Link Index:

- Notes on Origin
- Misc. Origin Issues
- Install/Uninstall Origin
- Account/Payment Issues
- Origin Settings
- Misc. Issues and Tips
- How To: Contact EA's Customer Service / Use EA Help
- How To: Redeem Game Codes In Origin
- [FAQ] Serial Codes, Game Activation and Download Issues
- How To: Move My Origin Games To Another Hard Drive
- Sharing/Gifting Games Through Origin
- Origin Patch Notes
- How To: Change the language settings in Origin
- How To: Clear Origin Cache
- Play Offline In Origin
- Repairing Sims 4 (What & How-To)
- How to Change the Installation Path via Origin

To check to see if Origin is Down or having other issues:
https://downdetector.com/status/origin

 ✽ If having EA account issues, please check this page:
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account


Note: This thread has been locked as it's for informational purposes. If you have any Origin related questions, please create a new topic. Give us as much details/information as possible on the issue so we can help.
 

Notes on Origin

You must use Origin to open and play Sims 4 as well as many other Origin games. You will need to install and be logged into Origin on each computer you use in order to be able to play most Origin games. **Only one computer can be logged into Origin at a time.**

You can use Origin in offline mode.  You may need to login using the username and password used to purchase the game. Go to My Game Library to find your games. Or you can play in offline mode by clicking on the word Origin in the menu in the upper left, and select Go Offline. As shown in this post.

Origin isn't set up to share games in-between accounts. - You can log into Origin using a different account than the one you used to purchased Sims 4 with, but you will not have access to your Sims 4 game or other Origin games you purchased with your other account.

The Origin client updates do not add anything to the Sims game. It is an update for the Origin application which is different than a game patches/updates for Sims 4 (which often does add new features and changes etc).

It's a good idea to keep the Origin client up to date, so you can keep playing your Origin games with full capabilities. Even if you don't play online, keeping Origin up to date ensures you have and keep access to your games.

**********

If you have problems with Origin, it is recommended to uninstall/reinstall Origin. [This will not mess up the installed games, as they are installed in separate folders.]

However, this may not work well if your computer doesn't meet the minimum requirements for Origin.

Origin Minimum Requirements:
Windows 7 Service Pack 1 or later
1ghz Processor · 512mb of System Memory
128 MB of Video RAM
https://www.origin.com/usa/en-us/store/download

How to find my computer information? (Click Here)

The above specs are just for running Origin. This doesn't take into consideration the games you're trying to run and play on the computer. Which require their own minimum specs.

When you try to run a game on a pc with minimum specs or have graphics that is under minimum specs, it may load the game but won't play the game that well and you will certainly run into graphic issues, lag and crashing.

Also please keep in mind the more updates EA/Origin releases for both the Origin client and game the more neither are going to work on older/lower end pcs.

If there are any further questions you might try asking over at Origin Tech Support.

Origin Client/Web – Technical Support:
https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en

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Origin Issues

Issues with installing and updating Origin and Origin Games

Origin Is Not Running

Origin is already running (when it's not)

Origin Won't Let Me Go Online

Origin won't update, goes into offline mode. -- Solution

Online Login Is Currently Unavailable

Origin Installed but game not running Error

Origin Start Up error: 0xc000007b

Origin Won't Open

Origin - Blank Screen on Login or Installation

Origin - Blank Screen - Troubleshooting Tips

No login, White Screen on Origin

Origin Installer White Screen?

Find missing games in your Origin Library

Code Has Already been Used/Redeemed

Language error after Origin update

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Uninstall/Reinstall

Uninstall/Reinstall the Origin Client

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Account/Payment Issues

How to change your Origin ID and account information

Issues with Origin Account - Lost Access to Account.

Reset Your Origin Password

Origin Account Security

Origin Ordering & Payment FAQ

Can we transfer games from one Origin account to another?

How To: Redeem Game Codes In Origin

[FAQ] Serial Codes, Game Activation and Download Issues


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Origin Settings

Origin's Default Settings - How To Change?

Turn Off Origin/Game Updates

Turn Off Notifications in Origin

Deactivate Origin in Game

Origin Startup Options

Turn off Ads In Origin and In-Game


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Misc. Issues and Tips

Repairing Any Game Installed via the Origin Client

How to use Origin Error Reporting

How To: Report Origin Issues On Official Forum

How To: Contact EA's Customer Service / Use EA Help

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Created: Oct. 2014
Updated: July. 2022

[MrsFlynn]

Origin won't update, goes into offline mode. -- Solution
http://www.carls-sims-4-guide.com/forum/index.php/topic,20858.0.html

[MrsFlynn]

Turn Off Notifications in Origin

In the Origin Client, go to the Origin Menu and select Application Settings > Notifications. Then un-check whatever options you like.

** Please Note: This may block any friends or people you follow as well.

[MrsFlynn]

Deactivate Origin in Game

Deactivate Origin in Game
http://sims4.crinrict.com/en/2014/09/deactivate-origin-in-game/
--
Open Origin, go to the Origin Menu, select Application Settings. From the menu in the upper middle part of the screen select Origin In-Game. Switch it to off by clicking on it.

Alternatively - You can go to Games Library - Right click on the game, and select Game Properties, un-check the box to disable Origin in game, for this game.

[MrsFlynn]

Repairing Any Game Installed via the Origin Client

Right Click on a game and select Repair Game.

When repairing any game you have via Origin, It only affects the files for the actual game. It doesn't make any changes to save game files. If you have any mods in the game, you may need to remove those first before running the repair tool.

Essentially, it compares your installed game files with the files on the Origin server and re-downloads any files that are different. It will also repair registry entries for the game if any have been altered or erased.

[MrsFlynn]

Origin Is Not Running

Origin is not running
Error: d3382ced

It's recommended to uninstall and reinstall the Origin Client. Check to make sure you've got the latest version:

----> https://www.origin.com/en-us/download

If this doesn't help, run a program like Ccleaner and it's registry cleaner. And try installing it again.

Ccleaner - Standard Edition is Free

https://www.piriform.com/ccleaner/download  -- PC
https://www.piriform.com/ccleaner/download?mac -- Mac

-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used.

How to use CCleaner to fix PC issues
http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/
-
http://www.wikihow.com/Use-CCleaner

[MrsFlynn]

How To: Contact EA's Customer Service / Use EA Help

How To: Contact EA's Customer Service / Use EA Help

1. Go To: https://help.ea.com/en/contact-us/
2. Select a product from the list. If you don't see it in the list. Search for it by name in the search bar given.
3. Select a Platform (PS4 / XBox One / PC / Mac)
4. Select a Topic
5. Select an Issue
6. Select Contact Option (Sign-in with your Username and Password that you purchased the game with or sign in with a Facebook, PSN, or Xbox Live account)
7. Select Support Options - Options are: Chat, Answers HQ forum, and Call EA Help.

** If you're having problems accessing chat, try clearing your browser's cookies and cache How-To: Clear Browser Cache and/or try using a different browser. For example IE or Chrome.

Customer support is open Monday to Saturday 9AM to 11PM Central time (USA) and there is a call me back option.


Reference Links:

EA Help
http://help.ea.com/en/

Talk to us: How to contact EA Help
https://help.ea.com/en-us/help/faq/contact-ea-help/

Origin Errors and Connection Issues FAQ
https://help.ea.com/en/article/connection-issues-with-origin/#1

Returns and Cancellations
https://help.ea.com/en/article/returns-and-cancellations/

Updated: June. 2019

[MrsFlynn]

Reset Your Origin Password

Use the link below to reset your Origin password.
https://signin.ea.com/p/web/resetPassword

[MrsFlynn]

Online Login Is Currently Unavailable

Some times Origin is under maintenance. However, look at the following link for more tips.
http://answers.ea.com/t5/Origin/HOW-TO-Fixing-quot-Origin-Login-Unavailable-quot/m-p/3218209

[MrsFlynn]

Origin Won't Let Me Go Online.

Origin won't let me go online.
http://answers.ea.com/t5/Origin/Origin-won-t-let-me-go-online/td-p/2654992
----

1. Go to control panel.
2. Go to internet options.
3. Click the connections tab and at the bottom of the window click on LAN SETTINGS.
4. Uncheck the option Use a proxy server for your LAN.
5. Click Apply.
6. Close Origin restart the program and computer.
7. Completely shut down the computer and restart it to see if that helps.

[MrsFlynn]

Can we transfer games from one Origin account to another?

--
No, It is not possible to transfer games from one account to another. However, it is possible to merge two accounts if you can verify ownership of both accounts. - The one you are wanting to merge to, and the old one. To do this please contact EA's Customer Service for assistance.

How To: Contact EA's Custom Service / Use EA Help

-----
Reference Link:

Can we transfer games from one Origin account to another?
http://answers.ea.com/t5/Origin/Can-we-transfer-games-from-one-Origin-account-to-another/td-p/1920505

[MrsFlynn]

How To: Report Origin Issues

To Report an Origin bug or issue you can either report it via your EA/Origin account or AnswersHQ forum

Via EA/Origin Account:

1. Go To: https://help.ea.com/en/contact-us/
2. Select Origin from the list.
3. Select a Platform (PC / Mac)
4. Select a Topic
5. Select an Issue
6. Select Contact Option (Sign-in with your Username and Password that you purchased the game with)
7. Select Support Options - Options are: Chat, Answers HQ forum, and Call EA Help.


Via AnswersHQ Forum:

1. Go to - http://answers.ea.com/t5/Origin/bd-p/O-2 and click the New Post button to the right of the screen.

2. Fill out the form. To make sure it's to your liking, select Preview before clicking the Submit button.

** If you want to be notified of replies, checkmark the Subscribe to replies.


Answers HQ forum tips:

Note: When posting a message, in the lower right-hand corner there is a subscription box. Check Subscribe to replies, if you want to be notified of replies.

If a solution or work-around to your issue has been posted choose the reply that best answers your question and mark it as an accepted solution.

To mark a message as a solution click Accept as Solution on the reply.

Reference Links:
-----

Posting Questions or Messages
http://answers.ea.com/t5/help/faqpage/faq-category-id/posting#posting

How do I mark a message as a solution?
http://answers.ea.com/t5/help/faqpage/faq-category-id/posting#mark-solution

 if there are any further questions you might try asking over at Origin Tech Support.

Origin Client/Web – Technical Support:
https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en

[MrsFlynn]

My Games Are Missing

This a common problem that EA Game players have been having since early Sept 2015.

Open the EA App >  Library > This should take you to all your installed games. You may need to look under Manage to see the extra content such as expansions and stuff packs.

If you're still having problems finding any of your games or having more account issues, you need to contact EA (https://help.ea.com/en/contact-us/). We cannot help with game code and/or EA Account issues. Only EA customer service can access user accounts.

[MrsFlynn]

Issues with EA Account - Lost Access to Account?

If you've lost access to your account, forgotten username or password, you can reset your password: (https://help.ea.com/en/help/account/reset-password-expired-credentials/)

You may be able to create a new EA Account and merge your old one with your new account as long as you can verify account information for the old account.

If you have problems with your account, please contact EA (https://help.ea.com/en/contact-us/). We cannot help with game code and/or EA Account issues. Only EA customer service can access user accounts.

[MrsFlynn]

Origin's Default Settings - How To Change?

Origin's default is to Let Origin decide. If you want to see all your games that are purchased and/or installed. You'll need to go to the Game Library.

If you want this to be permanent go to the Origin Menu (up in the upper left hand corner of the client.) Click Application Settings to the right of the Default Screen option, choose Game Library.

Next time you log into Origin, it will open up in the Game Library.