Things in launcher uninstall on restart

[DeNile]

So I got a new laptop for my 16th birthday (early present) and I'm so happy because it run Sims so much better. Unfortunately, there is one downside. Whenever I turn my computer on in the morning, I open the launcher and EVERYTHING is uninstalled! This is a real pain because I have so much store content. So I'm wondering, is there anyway to fix this? Please and thank you!

[Pam]

So I got a new laptop for my 16th birthday (early present) and I'm so happy because it run Sims so much better. Unfortunately, there is one downside. Whenever I turn my computer on in the morning, I open the launcher and EVERYTHING is uninstalled! This is a real pain because I have so much store content. So I'm wondering, is there anyway to fix this? Please and thank you!

Do you have to go back and install it from the Store every time?

[DeNile]

Not from the Store, no. The items are still in the Downloads section of my launcher, they are just uninstalled from the Installed section and the game itself. I usually just hit Select All and Install them all again.

[Naga]

When you install them and open the game, do they show up there? Because I have a similar problem;

Whenever I try to install a few items (including most-importantly the 2 collector's cars and Riverview), it says they got installed, and then when trying to open the game, the launcher pops me an Error window, saying it has to be closed, and the items aren't in the game. If I re-open the launcher, it will show them as not installed.

Many people are having a similar issue (I checked yahoo!answers and the official forums, no solution so far.)

It's like the old saying: when you need a patch, it takes longer to come out.

[DeNile]

Hmm, something like that Naga. They all say they install, but some of them don't show up in game. Then when I exit out of the game, they don't show up in the installed panel but they show up as 'in game/installed' in the downloads panel. Well, 12 days until Late Night maybe that will help. Don't patches come out with expansions?

[gerrr00]

I am curious, when you start the game and open the download dashboard, what does that show?

[DeNile]

Pardon? I'm not sure I quite understand what you are asking me? The downloads tab in the launcher? And is this before the game, i.e. to open the launcher to play the game, or in game?

[gerrr00]

In the main menu after the game is started, there is the circle with the dot dot dot, a menu button, if you click on that there is a list of options.  One is the downloads dashboard.  That is another place all your store items are listed.

[DeNile]

I did not know that. I'll have to check on this.... tomorrow. I have to finish my school assignment tonight and I'll get back to you ASAP.

[Naga]

Can you install objects from that download dashboard thing? Or just manage what you want on and off?

[gerrr00]

Can you install objects from that download dashboard thing? Or just manage what you want on and off?

Yes you can.  On your dashboard, did it show installed?  Or did you have the install now button?

I usually do most of my downloading from the dashboard.  But if you have numerous items, it will take longer.  Unlike in the launcher where you can check all boxes, in the dashboard you can't.  But it is a good place to see if you missed anything.

Sometimes if you are on the dashboard and nothing is happening, jump onto your desktop, because EA may be asking you to sign in to your account.  Then just go back to the game. 

[Naga]

Thanks a whole lot. I'll go test it now.

EDIT: I love you.

[gerrr00]

I just had another thought.  I had to factory reset my computer recently.  I had to completely install all my Sims games over.  I had backed up my game completely on a thumb drive.  After everything was installed I put my back up file on my computer and everything was there.  I did not have to re-download anything from the store.  Maybe you could backup just the downloads file.  Before you start your game just plop your back upped file into the Sims folder and all your items should be there when you start your game.  There is a thread in tech help that tells you how to backup your game, but for your problem making a separate back up of just downloads may help you.  Let me know if anything I am saying is helping, I am curious.  Good luck!

[DeNile]

WEll gerrr00, I'll have to try your latest suggestion... once I figure out how, but I have looked into the Downlaods Dashboard. I ran through my usual routine of Open Launcher, install all downloads, start game and then headed in. I found 3 pages of downloads on my dashboard, 35 of which were not installed, and some of the downloads from my downlaods tab in the launcher were missing. Not quite sure what this means though. Sigh, this is starting to get frustrating. Hopefully I can figure it out, maybe getting Fast Lane helped? (doubtful)

[DeNile]

*Sigh* Didn't work just reinstalled and they are still uninstalling when I close the launcher. And now the launcher also freezes when I try to close it. Fun. But I found a custom sim in my launcher and got rid of it, and now more things are showing up in game. So that's good. Not sure what else I could do. Oh well...