Author Topic: Black screen flicker while playing the sims 3  (Read 12581 times)

Offline CalenteDama

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Black screen flicker while playing the sims 3
« on: August 17, 2014, 09:09:15 PM »
Hi, I have just bought a new computer.I have been playing the sims 3 on a crappy laptop since it cane out so imagine my delight when I tried it out on a decent pc. Was like having a new game. Until it started going mad

 Anyway before I tell you the problem I just want to say that I am on my phone at the moment as it is late but thought I would post this before I went to bed to see if anyone had the same issues. And that also means i cant get all the specs but here is what I remember from memory
HP Pavilion 500-242ea Desktop PC
Windows 8.1
AMD A8-5500 processor
AMD  Radeon HD 7560D + r5 235 Duel Graphics
6gb ram
1tb hard drive (there is nothing on the computer apart from all Sims 3 eps and sps and factory programs)

MY MONITOR in case it is a known issue with it
LG23MP75 Full HD 23" IPS LED monitor
1920x1080p

Both the monitor and game resolution is as if stated above.
I have mods and cc installed but I removed my whole sims folder and started a new one with a new save and the problem was still happening.

Basically after about 10-15 minutes of me playing my game would freeze for a second and would go black then immediately switch back the game and it would be fine again. It was doing this maybe once every 5-10 minutes. So I checked to see if my drivers were updated. They were. So I took out a save that I refuse to get rid off that wont save again and start it again  was fine for about an hour. I thought great. But no after the hour of it running gloriously smooth. It did it again. This time 3 times in a row and when it came back on (I was in cas at the time) my Sim was completely gray with black holes for eyes for about two seconds. Then it crashed to the desktop with windows message Sims 3 has stopped working.

So I then took the whole folder our and loaded it again. It wasn't doing it nearly as much this time, maybe once every 15-minutes with no other issues. I have also tried fiddling around my monitor and graphics setting including resolution but still doesn't make a difference, the only thing I haven't tried is re-install, but the computer is only 2 days old! And I just spent hours waiting on them downloading and installing!

I don't know if this has anything to do with it but when I open a windows tile app from the start menu it doesn't show up right  when I hover my mouse over an option they flicker and move the words/ pictures around and sometimes wont load any content.

So I am sorry for the long list bur I wanted to get as much detail in there as possible and I would appreciate any help.

Thanks I'm advance - Cali

pandapants33

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Re: black screen flicker while playing the sims 3
« Reply #1 on: August 17, 2014, 09:27:11 PM »
I'm familiar with this it used to happen to me and I found that getting a new graphics helped. But you said it was new.



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Offline KhaineGB

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Re: black screen flicker while playing the sims 3
« Reply #2 on: August 17, 2014, 11:17:43 PM »
My desktop was doing this.

It's a problem with the graphics card. In my case, it was getting too hot (I was overclocking it), so I tweaked the settings to make it run cooler. Basically, the game freezes and the screen goes black because windows is having to force-reset your driver... as it's stopped responding because the card is getting too warm. In extreme cases, it could also be your power supply... and HP have been known to put TERRIBLE PSU's in their systems.

Offline CalenteDama

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Re: black screen flicker while playing the sims 3
« Reply #3 on: August 18, 2014, 03:07:04 AM »
My desktop was doing this.

It's a problem with the graphics card. In my case, it was getting too hot (I was overclocking it), so I tweaked the settings to make it run cooler. Basically, the game freezes and the screen goes black because windows is having to force-reset your driver... as it's stopped responding because the card is getting too warm. In extreme cases, it could also be your power supply... and HP have been known to put TERRIBLE PSU's in their systems.

Thanks for the fast reply, so what do you suggest I do then? Everything is brand new there is no way I am buying anything else to fix this. My laptop had 5 years of stress with The Sims 3 and it had problems but never anything like this! I opened my apps today and they seemed to be working fine now, so Maybe I fixed it in the settings somewhere. Just going to test it out on The Sims 3 in a moment! I will tell you how it went.

Offline CalenteDama

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Re: black screen flicker while playing the sims 3
« Reply #4 on: August 18, 2014, 03:08:57 AM »
I'm familiar with this it used to happen to me and I found that getting a new graphics helped. But you said it was new.

Yep like 3 days old new there is no way I am getting a new graphics card after buying a desk, chair, desktop PC and a monitor!
 Lol But thank you for your reply!

Offline KhaineGB

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Re: black screen flicker while playing the sims 3
« Reply #5 on: August 18, 2014, 06:50:37 PM »
If it still does it, take the side off your PC and see if that fixes it.

If so, you're card is overheating. The only way to "fix it" is to buy a new case or leave the side off.

Offline Variosities

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Re: black screen flicker while playing the sims 3
« Reply #6 on: August 18, 2014, 08:10:53 PM »
In no particular order:

Check to see what's running in the background. Quit or exit anything not needed for Sims. Leave your sound, wifi, and antivirus running.

Check your Windows, backup, and antivirus update settings. Set them for a time when you don't play Sims.

Make sure none of the computer vents are covered. If the computer is running hot, aim a small fan at one of the vents.

Depending on where you got the computer, you might also be able to have the store's techies check it out for free.



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pandapants33

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Re: black screen flicker while playing the sims 3
« Reply #7 on: August 18, 2014, 08:45:07 PM »
Yep like 3 days old new there is no way I am getting a new graphics card after buying a desk, chair, desktop PC and a monitor!
 Lol But thank you for your reply!

They are so expensive aren't they.

Offline Flynn Arrowstarr

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Re: black screen flicker while playing the sims 3
« Reply #8 on: August 18, 2014, 11:22:46 PM »
Hi, CalenteDama.

I did some checking on your system and, sorry to say, it's not designed to run demanding games like The Sims 3. The issue is two-fold and is already something you said you wouldn't consider. However, let me explain why you're likely getting the black screens. Apologies as this can get technical, but I will try to keep it as simple as possible.

The setup you have for graphics is similar to the setup that's in my current laptop (which also won't run The Sims 3 that well). It has an integrated graphics chip on the processor (the AMD Radeon HD 7560D) paired with an r5 235 card with 1 GB of dedicated video memory. The two graphic chips are designed to run in tandem in a setup known as Crossfire. The problem is, neither graphics card is all that good.

Leaving aside the on-chip graphics card, let's talk about the r5 235 card. On first glance, it doesn't look too bad. It has decent clock speed and 1 GB of memory. Base game for The Sims 3 only requires 128 MB of memory, so it should be plenty. Dig a little deeper, however, and the issues start to show. For one thing, the memory used on this card is DDR3, which is the slowest memory for a graphics card. This is important as slower memory means it takes longer to render the next screen which causes the game to stutter.

Another issue is the memory bandwidth (aka memory architecture), or how many pieces of information can be sent and received at a single time. Also known as the bit rating. Most mid-range and even some high range video cards use a 128-bit memory architecture. The r5 235 uses a 64-bit memory architecture. It has to work twice as hard to push out the same results. It generates more heat as a result, which the system's cooling apparatus has to try and remove.

The reason people are suggesting a new graphics card and power supply are two fold. One, a mid-range graphics card will play the game well at mid to high settings for an outlay of roughly $100 - $130 USD (cheaper on sales). But any modern graphics card in the mid - high range will require a special power connector and a little more power. Desktop systems by HP, Dell, etc. are notorious for not including these connectors and for installing power supplies that just cover what is used by their configuration.

So, if you're dead set against a new graphics card and power supply (and I completely understand not wanting to spend more money on a brand new system), I would recommend you lower the settings in The Sims 3 to help alleviate some of the issues. In this case, I would especially recommend turning off Advanced rendering, setting the detailed lots to 1 and putting all other sliders at medium settings. Also, if you are running the game at 1920 x 1080, lower the resolution to 1366 x 768 or 1280 x 720 and see if that improves the game and stops the black screen.

Hope this helps and happy Simming! :)

Flynn
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Offline CalenteDama

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Re: black screen flicker while playing the sims 3
« Reply #9 on: January 17, 2015, 06:53:03 AM »
Hi thank you for your reply I am sorry I did not get back to you, I was posting in so many forums I forgot which ones I had and hadn't! I fixed this issue about a month after, just uninstalled all the and software and reinstalled it, it worked up until now. I had to restore my computer which meant updating everything again, now that it is fully updated once more it does not work.

I am sorry I am sure you know a lot more about these things than I do but I was playing sims 3 with all expansion and stuff packs with most store content installed from the time I fixed the issue until about a week ago with no problems on high settings. I believe the computer is capable. I was also recording at the same time, with no issues either.

So now I have to go through the same pain staking process of trying to find which 'update' will let it run. Either that or throw my pc out the window. Upgrade it or buy a new one. Another thing that makes me not believe that this computer cannot run it is that I was running it for at least a year on a crappy laptop with half the specs this does, with no issues. I fully believe it's the graphics card though. My partner thought it was a good pc for gaming. It's not its just a low end every day computer. So maybe in the future when he don't have a house to fully decorate I will buy one.  Anyway, rambling now and need to try fix this. Pooh had the issue fixed when I run the game in compatibly mode for windows 8 but the screen is dark in full screen, sucks.

Offline MrsFlynn

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Re: black screen flicker while playing the sims 3
« Reply #10 on: January 17, 2015, 02:48:33 PM »
Hi  CalenteDama,

Try updating with the Superpatch and FordGT90Concept's Patcher. We use these patches whenever we need to update the game. Since patches installed via the installer doesn't seem to get the job done very well.

Super Patch (1.67)
http://answers.ea.com/t5/The-Sims-3/FAQ-Current-Patch-1-67-Manual-links-and-more/td-p/67858

FordGT90Concept's Patcher
http://modthesims.info/d/409829
It will install the patches for the earliest games that got left out of the super patch.

It sounds like your video card maybe getting over stressed. What may help that is getting a new video card and power supply. As HP's are known for underpowered video cards and power supplies for demanding games, such as Sims 3.

In the meantime try lowering the in-game graphics to help alleviate some of the stress on your video card.

Make sure that Object Hiding, Advanced Rendering and are un-checked. Try lowering the in-game graphics to medium. and put High Detail Lots at 1 or 2.

This should help the game run a little more smoothly.

Hope this helps, and if I haven't already said this, Welcome to the Forum!! :)

MrsFlynn
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