Audren, are you sure the documents folder opening up when trying to upload is the one for your profile? (I'm assuming you're using a Windows PC, disregard entirely if you aren't.) I've noticed the dialog box spawned when uploading screenshots doesn't always point to the same spot, depending on what I was previously doing with the computer. So it's possible it's not Audren's Documents you're seeing, but Administrator's Documents or Housemate's Documents. It would certainly explain why the Electronic Arts folder is missing.
Also, can you not navigate to the documents folder another way? I'm using Windows 7 so I'm not sure what your pathing would be, but what happens if you choose the Computer icon then do the equivalent of a c: -> Users -> All Users -> Audren -> (My) Documents path? Is the folder still missing?