I know I tried to go to options and disable something, I can't remember, but I was not in live mode. I mean, I think I had gone to the neighborhood view or something and a couple those were greyed out and when I went back into my household and then went to options, it was ok. I hope that made sense. If that is not it, not sure then. I have not had that problem since, but mine could have been something else, it was a suggestion though.