Sims 4 Save Files

[fitrons]

Hi,   I have an issue with my sims 4 game the saves games won't load I did have an error message  de4ee14f:29f00e:00000000:4b0d852b,  and I did a search as I had moved my sims 4 from my c drive to my d drive as it's a terabite drive and I needed more space.   My game was working fine for a while and I converted to ea app and when I went to play my game on the app I had to load all my packs everytime I loaded for a while.   Now the game comes up like brand new and my save game file doesn't show as I have lost all my sims.  I hope you can help otherwise I will have to start all over again and I have had to do the twice already.   Should I try to go back to origin page and not use the new ea  app.

thanks

Fiona

I don't know how to change my dxdiag.txt to a file that will load can let me know what I need to do if you need it.

[MrsFlynn]

I'm not entirely sure what's going on with your game and why it can't read your save files. If they are in your
\Documents\Electronic Arts\The Sims 4\saves and look something like:

For example:
Slot_00000002.save (Main/Newest Current Save)
Slot_00000002.save.ver0 (Backup 0) - Newest backup to the main save.
Slot_00000002.save.ver1 (Backup 1)
Slot_00000002.save.ver2 (Backup 2)
Slot_00000002.save.ver3 (Backup 3)
Slot_00000002.save.ver4 (Backup 4) - Oldest backup

Things should be okay.

Read more how to recover saves below.

How-To: Recover a Saved Game - Sims 4
https://www.carls-sims-4-guide.com/forum/index.php?topic=21519.msg387147#msg387147

When I search the error number it takes me to a answers.ea thread that says it's possibly an incompatible mod issue.

Error de4ee14f:29f00e76:00000000:4b0d852b
https://answers.ea.com/t5/Technical-Issues-PC/Error-de4ee14f-29f00e76-00000000-4b0d852b/td-p/11802150

It's suggested to test your mods.

Sims 4 - How-To: Fix Problems with Mods/CC
https://www.carls-sims-4-guide.com/forum/index.php?topic=25031.msg426156#msg426156

And if that doesn't work. Try repairing the game.

If none of the above work, you may try posting on answers.ea Sims 4 Tech Help for further help.
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

Give as much detail as possible along with anything you've done to troubleshoot the issue.  They may ask for a dxdiag. The article linked below from EA Help shows how to get that info.

How to gather information on your PC using DxDiag
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/