Sims 4 Won't Open

[Itsxylaaa]

So, I'm having a similar problem but I've done everything you said and i still cant find the folder. The Sims 4 application is installed but I can't find the folder with the save files etc.
 
I've tried to load up the game to see if it would make the folder appear but the game wouldn't open.

[MrsFlynn]

In the post below are some tips to try to get the game to load:

Sims 4 - Game Will Not Launch/Start/Load
https://www.carls-sims-4-guide.com/forum/index.php?topic=29309.msg410185#msg410185

Some information on Sims 4 install path and where to find the user folder are below.

Program folder for Sims on the computer should be:

Game install files should be located here: (by default)
--
C:\Program Files (x86)\Electronic Arts - for the Disc Version
C:\Program Files (x86)\Origin Games - for the Origin Version

You may need to search your computer for these folders.

To search your computer click the Start button and in the search box type in The Sims 4, and hit enter to check the path it gives you to the default paths listed above.

==========

User files should be located here, after launching the game:
--
\Documents\Electronic Arts\The Sims 3
\Documents\Electronic Arts\The Sims 4

These are files such as Game saves, Mods, Option.ini file, etc.

You may have installed Sims 4 into the wrong folder. As the install files should not be in your Documents folder.

There should be a folder called The Sims 4 in your Programs folder and in your Documents folder. - This is how it's showing on my computer.

If you search for The Sims 4 folder and find that it is somewhere different than the the Documents folder. You can move it to the Documents\Electronic Arts folder.

If none of the above is helping, please ask about the issue over at AHQ.

AHQ's Sims Tech Help Board:
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

Sign in with your EA account, click the New Topic button, up near the top of the board, to make a new post.