Author Topic: Origin won't go online/let me login after update  (Read 2681 times)

Offline ShiningStar

  • Llama Wrangler
  • **
  • Posts: 46
Origin won't go online/let me login after update
« on: April 14, 2020, 05:10:33 PM »
Hello!

So Origin just ran an update a few days ago, and directly after it went though I had no issues playing Sims 4 for a bit. Last night I went to play again and I got "Online login is currently unavailable" which has not happened to me since I got my desktop a year and a half ago. so I went through a couple of the troubleshooting tips they gave: I restarted Origin completely, checked my system date and time. Neither of those worked. I restarted my entire pc, that didn't work. I deleted my Sims 4 cache, that didn't work so then I decided to go ahead and uninstall and then reinstall the Origin client altogether. I did that and now not only am I getting "Online Login is currently unavailable" but now its telling me I need to be online the first time I login...when I am online.
Needless to say I'm pretty frustrated. Any help please? All I want to do is build a house :(

Offline MrsFlynn

  • Admin Assistant
  • Administrator
  • Watcher
  • ******
  • Posts: 6141
Re: Origin won't go online/let me login after update
« Reply #1 on: April 14, 2020, 05:27:45 PM »
It looks like they know about the problem and are trying to fix it.

Servers Are Still down
https://answers.ea.com/t5/Origin-Client-Web-Technical/Your-Servers-Are-Still-down/td-p/8965055
Welcome!! We hope you enjoy the forum!!  Thank you for visiting!!
–Need Help? Check our Member FAQs Here. * –Read and follow the Forum Rules, please! *



Registered members do not see ads on this Forum. Register here.

Offline ShiningStar

  • Llama Wrangler
  • **
  • Posts: 46
Re: Origin won't go online/let me login after update
« Reply #2 on: April 14, 2020, 06:12:35 PM »
Well I'm relieved its not just me but ugh... frustrating.

Thank you though!! Hope you're doing awesome :D

Offline MrsFlynn

  • Admin Assistant
  • Administrator
  • Watcher
  • ******
  • Posts: 6141
Re: Origin won't go online/let me login after update
« Reply #3 on: April 14, 2020, 11:22:01 PM »
Posting this for future...

It looks like the issue has been resolved. It's been requested that if any login issues arise again, to report it using the link below, specially if you've tried the troubleshooting tips.

Origin Client/Web – Technical Support
https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en

EA Help - Twitter:
https://twitter.com/EAHelp

****

Troubleshooting Tips:

1. Check to see if any connection issues have been reported.
2. Restart your computer
3. Delete Origin cache
- https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
4. Uninstall/Reinstall the Origin client.
- https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
5. Report issue.
Welcome!! We hope you enjoy the forum!!  Thank you for visiting!!
–Need Help? Check our Member FAQs Here. * –Read and follow the Forum Rules, please! *

 

anything