Sims 4 game won't start

[ladiesy]

I have tired starting the game several time but it won't load

[MrsFlynn]

There was no mention of what troubleshooting steps were taken, so please forgive any repeated suggestions.

1. Even if you don't play with mods or custom content installed, it's a good idea to clear game cache and the localthumbcache.package from the Sims 4 folder in the Documents folder.

-- Delete Game Cache and localthumbcache.package out of the Main Sims 4 folder.
http://www.carls-sims-4-guide.com/forum/index.php?topic=29288.msg401662#msg401662

It's been suggested that Deleting Origin Cache sometimes helps.

-- Delete Origin Cache
http://www.carls-sims-4-guide.com/forum/index.php?topic=29289.msg401663#msg401663

2. Repair Game:
In Origin > Games Library, right-click on Sims 4 and select Repair. - Do note this repairs the game's install files for the actual game. It does not make any changes to the saved game files. Meaning that your saved games are safe, they won't be deleted. If you'd like you can copy the Sims 4 folder to a USB key.

3. Deactivate Origin In-Game
Open Origin, Go up to the Origin Menu, Click Origin and select Application Settings. Select the Origin In-Game tab. Make sure the box for it is clear or unchecked or turned Off. - This deactivates Origin In-Game, as it has been known to cause problems with games.

If none of the above help, please read more tips in the post linked below:

Game Will Not Launch/Start/Load
http://www.carls-sims-4-guide.com/forum/index.php?topic=29309.msg410185#msg410185

[ladiesy]

Hi, I moved the folder before an the game started but what do I do about my saved games, all the sims I started on are not how I left them?

[HelenP]

Your best option is to put a copy of 1 save game into the new Sims 4 folder and start the game.  If it all works well then add in the other saves and test again.  After that add in your tray items (sims, rooms & lots).  Test inbetween each folder you add and if you get an error look in your Documents>EA>Sims 4 folder for a Lastexception text file as this can give hints of what is going wrong.  If you can upload it here I'm happy to take a look and see if I can spot the problem.

Last folder to add will be any mods or cc if you use them, as these are most likely to cause issues and we need to know that the game is running properly before going further.

hope this helps.

[ladiesy]

Will I do this when I move the folder?

[ladiesy]

I moved the mod folder and the game started is there a program I can use to scan through the mods folder?

[HelenP]

Any mod older than 2019 is likely to need an update.

Otherwise you may have to 50/50 the folder to find problem ones.  So put half your mods in, run the game.  If it works then take those out and put half the other set of mods in.  Delete localthumbcache.package from your sims4 folder in between.  If the game breaks again you know there's a problem with mods in the batch you have just tested.  Slow process I know but worth it for a working game.