Trouble signing in in-game

[Seabody]

Hey guys,

I'm logged out of my Sims 3 store account and can't seem to get in, in-game. I type in my email and my (correct! I've checked) password, and no dice logging in. I tried logging into the store and Origin and both worked successfully. Has anyone encountered this issue before, and if so how did you fix it?

[MrsFlynn]

*Updated: Dec.29.2018*

This appears to be an on-going issue for some. It's an issue on EA's side.

Suggested things to try:

Clear IE's cache or reset it

Clear Internet Explorer Cache and Reset IE
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg425140.html#post_IECache

If there is a file with your email address as a file name. For example: Myemail.com.bin It can be deleted.

If the above doesn't work, please report the issue using the link below:

Wrong email/password
https://answers.ea.com/t5/The-Sims-3/Wrong-email-password/td-p/7193611

[fanges147]

I've gotten it to work by brute force, copying my password and repeatedly attempting to sign in until it works. It works in as little as 3 tries or as many as 20.