Author Topic: Game Crashes when editing household in CAS  (Read 4506 times)

Offline atomic_rose

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Game Crashes when editing household in CAS
« on: December 31, 2017, 02:49:04 PM »
Hello. This is my first post, but I don't know where else to go for help. I'm sorry if this is the wrong place, please delete if that is the case.

The game keeps crashing on me when changing up sims outfits in CAS, the female sims especially. I have CC, Mods (NRAAS), and store content. The game goes into CAS fine, however, the clothing takes at least 6-8 minutes to load up, and will often just crash to desktop if I move the mouse too much while in CAS. I have my DxDiag if that helps.

DxDiag:
------------------
System Information
------------------
      Time of this report: 12/31/2017, 13:26:58
                     Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
                 Language: English (Regional Setting: English)
      System Manufacturer: Dell Inc.
             System Model: XPS 8500
                     BIOS: A12
                Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8152MB RAM
                Page File: 4298MB used, 9998MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.15063.0000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.
---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GT 640
       Manufacturer: NVIDIA
          Chip type: GeForce GT 640
           DAC type: Integrated RAMDAC
        Device Type: Full Device
       Device Status: 0180200A
     Display Memory: 5072 MB
   Dedicated Memory: 995 MB
      Shared Memory: 4076 MB
       Current Mode: 1680 x 1050 (32 bit) (59Hz)
           Driver Date/Size: 12/14/2017 7:00:00 PM, 928488 bytes
               Device ID: 0x0FC0

Offline MrsFlynn

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Re: Game Crashes when editing household in CAS
« Reply #1 on: December 31, 2017, 06:55:25 PM »
Here are some troubleshooting tips that might help.

1. Delete Game Cache Files (What and How-To)
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401809.html#msg401809

2. Move the mods folder to desktop (for testing purposes) and try the game again. We suggest this due to outdated/broken mods/cc being the #1 issue when it comes to games not working correctly. If you need help with these, have a look at the links below.

Check on the 3rd Party Custom Content
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401824.html#msg401824

Check the Mods
http://www.carls-sims-4-guide.com/forum/index.php/topic,20732.msg401825.html#msg401825

3. Repair Game  - In Origin, right-click on Sims 4 and select Repair. - Do note  this repairs the game's install files. It does not make any changes to the saved game files. - Saved games are safe - won't be deleted.

4. Try a Factory Reset -- Sims 3 Factory Reset - HowTo:
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg401814#msg401814

More tips can be found in the post linked below:

General Crashing Issues
http://www.carls-sims-4-guide.com/forum/index.php?topic=20732.msg425173#msg425173
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