I got it to play. Thank you so much!!! I went through the ideas in your post and none seemed to work. It was interesting that when I went to shut down and restart after changing screen resolutions on my computer I got a message that I had to force restart due to Origin. Then when it came back up it still wouldn't come up. So rather than using the shortcut I tried the all programs access. When I did that it stated that a download was paused. Which I really don't think I processed. Then it made me install everything all over again. I am just hoping my dynasty family is there as I had started a story on this site. Crossing my fingers. However, thank you so much for the ideas!!!