Game Error code 102/122/123

[dots0303]

Hello I can barely even use my game because every time I try to load a household the loading screen gets tinted blue and then says The game failed to load and Error code 122 etc etc~ I'm upset because I just got the pets pack and how am I gonna use it when it comes out if I can't use my game?

[MrsFlynn]

*Update: Nov. 2019*

There are now at least two types of error 102. One that is outdated mod related, and one that makes the game fail to load.

Here are a few troubleshooting tips to try:

1. Even if you do not have mods or custom content installed, delete the game cache, and the localthumbcache.package from the Sims 4 folder, as this helps with troubleshooting

Delete Game Cache Files (What and How-To)
http://www.carls-sims-4-guide.com/forum/index.php?topic=29288.msg401662#msg401662

Try saving the game again using Save As. This creates a new game, but at least the family or game will be playable again.

2. If you do use mods and cc, move the mods folder to desktop (for testing purposes) and delete the localthumbcache.package from the Sims 4 folder. - This is to fully make sure it's not outdated mods/cc, or mods/cc that are no longer in game. 

How to Move the Mods Folder to Desktop:
[Go to C:\Users\Username\Documents\Electronic Arts\The Sims 4 and click on the Mods folder, select Cut and paste it to the desktop.]

If the game runs well without the mods folder. This most likely means that it is outdated mod or cc. Mods and custom content can become outdated with most new game patches. You'll need to to go through your mods folder to find what needs to be replaced or deleted.

How to Fix Problems with Mods/CC
http://www.carls-sims-4-guide.com/forum/index.php?topic=25031.msg426156#msg426156

3. Go Back to Previous Save before error occurred:
http://www.carls-sims-4-guide.com/forum/index.php?topic=21519.msg387147#post_GB2PS

4. Repair Game:
In Origin > Games Library, right-click on Sims 4 and select Repair. - Do note this repairs the game's install files for the actual game. It does not make any changes to the saved game files. Meaning that your saved games are safe, they won't be deleted. If you'd like you can copy the Sims 4 folder to a USB key.

5. Try a Sims 4 factory reset and a new game save without mods/cc.

Try a Sims 4 Factory Reset - (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php?topic=29292.msg401669#msg401669

If the above does not help, please go to AHQ and report the issue. Give as much detail as possible so they can help with the issue.

AHQ Sims 4 Tech Help
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4


--- Note for Error 123. - This error can spread to other game saves. You need to close out the game completely and reload the game when you experience this error or it may spread to other game saves.


Reference Links:

Game failed to load. Error code 102:c4caa9ed:eeb17472
https://answers.ea.com/t5/Technical-Issues-PC/Game-failed-to-load-Error-code-102-c4caa9ed-eeb17472/td-p/6905326

[CC RELATED] Error Code 102:20ece5dd:2d42e9e1
https://answers.ea.com/t5/Technical-Issues-PC/CC-RELATED-Error-Code-102-20ece5dd-2d42e9e1/td-p/8457210

Error Code: 123
https://answers.ea.com/t5/Technical-Issues-PC/Error-Code-123-9d5d0e8f-b1dc02d/td-p/6872646

Error 102:e0b0ddcd:82d15ddb
https://answers.ea.com/t5/Technical-Issues-PC/Error-102-e0b0ddcd-82d15ddb/td-p/6877444

This thread linked below mostly talks about Error 102, but does have some notes on Error 122.

Error 102/122
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Error-102-122-Patch-1-36-edition/m-p/6413620/thread-id/101468