I am sorry to be a pain about this.
I was still having issues getting my launcher to download the updates. So I followed the guides on how to uninstall and reinstall my games (thanks Pam!) because I read that sometimes update issues can be born from the game not being installed in the default location.
Now I have got as far as loading the base game, when I go into the updater it says 'error unable to connect to EA Download Manager'. So now I am lost again
I have EADM up and I am logged in, so I have really no idea what is going on now.
Any advice would be greatly appreciated before my partner and I go into a deep sims withdrawal and have to enter some kind of therapy hehe
Many thanks in advance