Author Topic: Email Issues  (Read 1664 times)

Offline Carl

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Email Issues
« on: September 14, 2014, 01:42:20 PM »
We had a major issue preventing people from going from their email inbox to the site today, which impacted new member registrations and notifications. The email server featured click tracking, which is not a feature I want given the errors it can cause. This was converting links from showing our domain to another (mailtrack.me), which was then to forward them to our site. This was in order to count the amount of emails that were sent vs those clicked. From now on, you should see links only to our server in emails that come from us.

I went with a third-party server to reduce strain on our own, and they do a good job getting emails to their destinations, but having issues with links is not something we need. Sorry for the inconvenience if you got the 500 server errors, and thank you to Twinmum for notifying me of the issue via email to make sure that I was aware.

 

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