Consistant freezing

[sobadnomad]

I have Sims 3, all EPs, and 3 SPs but it freezes before I can even finish making a sim. There's really no other problem, it seems to run fine - I meet all of the requirements. I don't know where to start so I'll tell you what I have done and if someone can help me out that would be great. As of now I only have the base game installed. I have messed with the DEP .exe files for the base game and that helped make the game run an extra 5 minutes tops. I reset the DEP so when/if someone helps I can start from scratch.

*I can't start with a preset family either. Freezes in general.

Here's my dxdiag

Spoiler (click to show/hide)

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System Information
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Time of this report: 1/21/2014, 19:34:19
       Machine name: MEYER-PC
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
           Language: English (Regional Setting: English)
System Manufacturer: Gateway
       System Model: ZX6971
               BIOS: BIOS Date: 04/17/12 20:21:00 Ver: 04.06.05
          Processor: Intel(R) Pentium(R) CPU G630 @ 2.70GHz (2 CPUs), ~2.7GHz
             Memory: 4096MB RAM
Available OS Memory: 3982MB RAM
          Page File: 1661MB used, 6299MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

Spoiler (click to show/hide)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0102&SUBSYS_06181025&REV_09
     Display Memory: 1696 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1632 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: AIO LCD
         Monitor Id: CHE0001
        Native Mode: 1920 x 1080(p) (59.993Hz)
        Output Type: HDMI
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
     Driver Version: 8.15.10.2696
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 3/19/2012 00:31:56, 8087040 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B78E66-4242-11CF-1D79-1226A9C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0102
          SubSys ID: 0x06181025
        Revision ID: 0x0009
 Driver Strong Name: oem10.inf:IntelGfx.NTamd64.6.0:iSNBD0:8.15.10.2696:pci\ven_8086&dev_0102&subsys_06181025
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

Spoiler (click to show/hide)

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Sound Devices
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            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_10250618&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6597 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 3/20/2012 01:41:34, 4013928 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Spoiler (click to show/hide)

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Disk & DVD/CD-ROM Drives
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      Drive: C:
 Free Space: 364.3 GB
Total Space: 458.4 GB
File System: NTFS
      Model: WDC WD5000AAKX-221CA1 ATA Device

      Drive: D:
      Model: Slimtype DVD A  DS8A8SH ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Spoiler (click to show/hide)

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System Devices
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     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_06181025&REV_B5\3&11583659&0&E4
   Driver: n/a

     Name: Qualcomm Atheros AR5BWB222 Wireless Network Adapter
Device ID: PCI\VEN_168C&DEV_0034&SUBSYS_662111AD&REV_01\4&167543FB&0&00E5
   Driver: n/a

     Name: Intel(R) H61 Express Chipset Family LPC Interface Controller - 1C5C
Device ID: PCI\VEN_8086&DEV_1C5C&SUBSYS_06181025&REV_05\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_06181025&REV_B5\3&11583659&0&E3
   Driver: n/a

     Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_06181025&REV_0B\06010000684CE00000
   Driver: n/a

     Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_06181025&REV_04\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_06181025&REV_B5\3&11583659&0&E2
   Driver: n/a

     Name: Realtek PCIE CardReader
Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_80201025&REV_01\00000001004CE00000
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_06181025&REV_05\3&11583659&0&D0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_06181025&REV_B5\3&11583659&0&E0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_06181025&REV_05\3&11583659&0&E8
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_06181025&REV_05\3&11583659&0&FA
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_06181025&REV_05\3&11583659&0&FB
   Driver: n/a

     Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0102&SUBSYS_06181025&REV_09\3&11583659&0&10
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_06181025&REV_05\3&11583659&0&D8
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_06181025&REV_09\3&11583659&0&00
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_06181025&REV_B5\3&11583659&0&E5
   Driver: n/a

     Name: Etron USB 3.0 Extensible Host Controller
Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_80301025&REV_01\010101010101010100
   Driver: n/a

[Pam]

Are you still getting the same freezing with only the base game installed?

[sobadnomad]

Yes. I have a few ideas of what it could be. I've had the base game since the month it was realeased, but read there was a newer version released. It's possible an update is causing conflicts with an outdated disk. But if I were to install and use an EP disk, it could solve it. If not, it could be something stupidly obvious. I've done about everything that others did. If it's a graphics card issue, I'm stuck with it as it's built into the motherboard.

Can't stand computers..

[saltpastillen]

Have you tried re-patching the game with the newest super patch? Sometimes that will fix strange issues.

Have you tried doing a factory reset?

Since you only have the base game installed, have you considered re-installing it to see if that would fix things? And have you registered your game on origin? If so, maybe you could try installing a digital copy, you could still install other EP's/SP's via disc.

[sobadnomad]

In order; no, I did it twice, and no. Didn't know you could do that although it seems obvious.

I'll give those a go.

[MrsFlynn]

Something else that might help is to run a registry cleaner program, like Ccleaner - http://www.piriform.com/ccleaner/download. They have a free version.
This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used, after uninstalling.

Also using Disk Cleanup and Defrag are helpful to do as well.
-- All Programs > Accessories > System Tools > Disk Clean Up
-- All Programs > Accessories > System Tools > Defragmenter

These programs will help clean out the unnecessary and temporary files on your computer and reorganize your hard drive to make it run smoother.

Using these programs even after you've installed a program will still help clean up the system.

If you find that your graphics card is causing the problems, you could take into consideration purchasing one and install it or have it installed.

Hubby (Flynn Arrowstarr) talks about a little about our video card, if you want to read it.
Re: Unistalling store world, do I get to keep some of the stuff?
http://www.carls-sims-3-guide.com/forum/index.php/topic,18697.msg351887.html#msg351887

Hope this helps,

MrsFlynn

[sobadnomad]

It is the graphics card, has half the reccomended memory but still meets the requirements. After studying my dxdiag, I learned it's built into the motherboard so nothing can be done there.

On the bright side, I managed to solve the problem. No idea how. I ran the superpatch, new it wasn't too helpful as the launcher took a few minutes to open. After the game opened up, I set mirror reflections to off, reset the game, and let it run on CAS until it froze. Never did. Reflections were the problem I guess.