Can't redownload two owned items

[Joria]

After I uninstalled and reinstalled, I went to my account and started re-downloading all my purchased and free items.  All but two of them downloaded.  The missing items are the castle kit, (furniture downloaded just fine, however), and the big beverage maker.  I've tried several times, and contacted EA for help, (was directed to their FAQ which was the FIRST place I looked), but so far these two items are stuck.  Anyone have any idea why or how to fix this?  Please and thank you.

[Saltypaws]

It is not just you, I still can't download the retro car and a new outfit I got and I also wrote EA and they wrote back telling me what I already knew, "to make sure it was downloaded in my purchase history", which it is.  Not sure what the problem is, but quite a few people on the sims3 site have the same problem.  I hope they get it fixed, I am not really concerned about free items, but when I pay for something, then that becomes a problem.

[Archer0]

Yeah, I can't get the castle kit any longer either, nor the Perfect Presto thru the in game launcher.  Fine for everything else.  Here's a thread at the official forums, tracking certain items that do not download for most.  In the latest posts, some items are starting to work again, so guess EA is starting to fix some items.

http://forum.thesims3.com/jforum/posts/list/135/245881.page

[Saltypaws]

I was just able to download my retro car and new outfit.  I have been trying for almost two weeks, so it might have been that update yesterday to the launcher and also site maintenance on sims3 site, not sure, but I am a happy camper now, so if you have not tried it lately, might want to try it again.  I tried two times and thought I would try again and it finally went it, yay. 

[Joria]

WHoo hoo!  All's well at last.  As you said, free items are one thing but when you pay for something you want what you paid for.  Got my castle kit, now just have to figure out how to use it.