I found an old topic, but did not answer my problem. I hope it's OK to start a new request.
I was playing Simcity when I was suddenly disconnected. I tried to reconnect and got the message "Please log in" when I tried nothing happened. So, I decided to play The Sims instead. Unfortuneately, I found I was asked for my password which was odd as I have remember me and keep me logged in ticked. I entered my password and got the invalid password message. I then selected the option to retrieve the password, I thought I may have actually forgotten what I had used. I completed the request and got an error message back - could not connect to server.
So, I am locked out of both Sim City and The Sims. I cannot log into Origin and I cannot request a change of password, or access Origin Help. Please, does anyone have a solution?