Author Topic: Game keeps crashing after a minute or so of play  (Read 8668 times)

Offline sunsetsorbet

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Game keeps crashing after a minute or so of play
« on: February 08, 2013, 02:23:48 AM »
Today, my game has been crashing after only a minute or so of play. 

A few weeks ago: Mods scare me, so I've always stayed away from them in the past.  I was messing around one day and came across free versions of store content and decided to try it.  Most of it I couldn't actually figure out how to install.  I then second guessed trying to install any of it and uninstalled it all from the launcher and tried to delete whatever from the folders. 

Deleting that stuff seemed to help the crashing problem I was having then.  But today it is crashing after a minute, not after hours of play.

Today: The only thing I can think of that changed very recently was downloading a dress from the swap board here.  I uninstalled and deleted it from the folder.   Then because some of the names were nonsensical I deleted everything in the download folder, figuring maybe they weren't good stuff.  Clearing out that folder may have been a mistake. 

Union Cove also always crashed for me whenever I tried playing it.  I'm not sure if it was because I didn't have all of the EPs/SPs, and it didn't like the downloaded content to make up for it.  Today, I went through and tried to uninstall a few items that had made into my launcher that I shouldn't have.  I also deleted Union Cove from the folder. 

Even after attempting to remove all CC I may have downloaded, the game is still crashing. 

I'm wondering if I should just start from scratch, and uninstall and reinstall everything.   But I don't want to loose my current game.  How do I backup my current game without backing up any files I may have corrupted? 

For the record, I'm on a brand new Windows 8 laptop.  I currently have the base game, World Adventures, Ambitions, Late Night, Outdoor Living Stuff, Generations, Pets, KP Sweet Treats, Supernatural, and Seasons.  All of them are digital download versions, except for Supernatural which have a physical copy of.  (I've also been thinking of getting Master Suite Stuff and the KP edition of Showtime next time there is a good sale, but now I'm worried my computer won't be able to handle it.)

I've heard some mods will make the game run smoother/faster.  Also, the crash log is maybe something I should have.  Are these mods I should try and are safe to try? 

I want to make the disclaimer that can be pretty computer-illiterate.  That's why I normally don't mess with mods.  And why I'm afraid to mess with the folders, and now fear that messing with them messed up game even further. 

Offline Pam

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Re: Game keeps crashing after a minute or so of play
« Reply #1 on: February 08, 2013, 02:54:55 AM »
It sounds like you probably need to do a re-install.  It's always a good idea to re-install your game periodically because it does help it run better.  We also have several topics on this Technical Help board that might help you.  I'm actually not as technical as some of our members, so I won't get into details that may confuse both of us.  I'm sure our technical folks will be around soon.  :)
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Offline Seabody

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Re: Game keeps crashing after a minute or so of play
« Reply #2 on: February 08, 2013, 03:42:47 AM »
I assume the files you cleared today were in your Downloads folder? If so, that's OK. When Custom Content are installed, your computer takes the most important information and stores it away in the DCCache folder, which is why we always say never to empty that.

I would recommend a reinstall in this case, however, you could narrow your problem down before you do so by doing a "Factory Reset". This is when you rename your "The Sims 3" folder to something else - I usually categorize mine, so I have "The Sims 3 - Dynasty" (some shiny CC is installed, graphics settings are a mix of beauty and performance, windowed mode, absolutely no Mods) "The Sims 3 - Casual" (where anything goes, I have several Mods installed there) and "The Sims 3 - Challenges" (graphics settings lowest for optimum performance, no CC, no Mods, no additional content beyond EP's and SP's). Rename it to "The Sims 3 - Probation". Launch the game, and try to play.

If you succeed in playing for a good deal of time, slowly and steadily add in your content. I'd start with any CC - Store Content, patterns, dresses, etc - then Saves, then anything else you need. Add in two or so items at a time, then play the game. If your game starts crashing, then whatever you've just added obviously is causing the crash, and you can narrow it down further by adding in 50% of the content. I'm not really very good at explaining it, so you can look at SimsWiki's 50% method. It says Mods, but you can apply it to anything - Saves, CC, whatever.

If the crashing still persists in a new, reset game, then the problem is most likely in your Program Files folders, and that's not as easy to fix. You'll probably need to reinstall your game, and I would recommend installing it in this order:

TS3
Patch TS3
WA
Patch WA
Ambitions
Patch Ambitions
LN
Patch LN
OLS
Patch OLS
GEN
(EA stopped releasing individual patches here)
PETS
KPST
SN
Seasons

If this does not fix your issue, you most likely have an insufficient graphics card. Do you play on a Laptop or a Desktop? Do you know anybody who could tell us if your graphics chipset is integrated or not? (If you can't tell us, don't worry. :) ) What I would recommend before you purchase anything, or update anything, is to take a look at the Crash Log Analyzer. It can try to tell you what's wrong with your game.

To answer your question about transferring your game, you simply need to move your "The Sims 3" folder to the Desktop, uninstall, reinstall, and place your "The Sims 3" folder back in "Electronic Arts" folder.

About Mods. Yes, most Mods that do this are safe. I'm not saying they all are - while you can be almost certain that Mods at larger sites (MTS, etc) are safe*, there are always those who intentionally sabotage their Mods to do unsavory things. That's why I almost always exclusively download from Creators I trust, or large Sites. For instance, I will only download Leefish's items, NRaas Mods, MTS items, NonaMena's things, etc. If I download from a lesser known person or source, I will always do my research first.
I wouldn't say "Go to Mods" as a first resort. Try everything I've mentioned and if nothing else works, go and download Overwatch, ErrorTrap and Saver, all made by twallan, who is pretty much the King of Modding. The former can really help to make your game run smoother, ErrorTrap should stop crashing (or at least generate helpful logs that twallan can debug) and the latter will let you regularly save your game so if the game does crash, not all is lost.

*MTS Mods are safe because their upload process is very comprehensive. For instance, a specialized Moderator approves uploads - so someone who has zero experience in Script Modding will never approve a Script Mod. I've uploaded one item and it took about three days to be approved, as I had to add in compatibility information, what my Mod overrode, and go into detail more (I think).

Offline sunsetsorbet

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Re: Game keeps crashing after a minute or so of play
« Reply #3 on: February 08, 2013, 05:40:45 PM »
1.  So I uninstalled all games using Control Panel. 
2.  I reinstalled Sims 3 from Origin, and it automatically updated/installed patch 1.48. 
3.  Next I installed all of me EPs and SPs in the order they were released.  I installed of them from Origin except for Supernatural, I decided to use the disk just because I actually have a physical copy of that one. 
5.  I installed of the store items in my store account. 
6.  I downloaded and installed a few of the sims and the patterns in my studio.  I created them, so they should be safe from bad CC, right?  I also installed SimGuruGraham
7.  I installed the sims 3 crash log mod. 
8.  I started up the game, and it still crashed after a minute or so.  So frustrating! 

The crash log says it is the graphics card.  But it's not like I got a new graphics card yesterday.  Why is it only doing this now? 

I'm pretty sure I have this laptop

I don't know if I have that Seasons bug that causes crashing in Buy Mode, or something else. 

Offline Seabody

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Re: Game keeps crashing after a minute or so of play
« Reply #4 on: February 08, 2013, 05:57:08 PM »
Yes, the items you created will be free from bad CC if you didn't put any CC onto them.

What I would recommend is updating your Graphics Drivers. I'm not 100% sure on how Windows 8 works, but I believe it works like so:

Click Start
Open "Microsoft Windows 8* Side Panel >Search" (quoted from Intel's website)
Right Click Computer, choose Manage
If User Account Control asks, say Yes
Double click "Display Adapters"
Right Click the "Intel Graphics Controller"
Click "Update Driver Software"

From here, I can't help you. There should be an option to get the download from Intel's website here, but I'm not 100% sure as I have only needed to update my Drivers once. Perhaps a Windows 8 user can come by and help you. :)