Downloaded items from Simstore not showing

[ayeh907]

I downloaded a few hairstyles from the Sims store (using my free simpoints) but in the start up menu, they're just grayed out and I can't view them/finish downloading them.

Can someone help?

[Ricalynn]

Do you mean in the launcher?  If they are grayed out, it should have a symbol saying that you installed them.   Then the only other place you should see the items would be in CAS (Create-A-Sim) in the hair section with a Sim of the appropriate sex/age. 

[Schipperke]

Do you mean in the launcher?  If they are grayed out, it should have a symbol saying that you installed them.   

Or not.  In my game, the symbol showing that a store item has been installed only shows right after I do the installing.  Next time I start the game, those symbols are gone but the store items are still installed and available for use (fortunately).

[Ricalynn]

I have items that are installed but not showing installed in my launcher, too.  However, they're not grayed out.   

[Schipperke]

You're right, Rica.  I've just checked and the only items greyed out are the patterns I've downloaded from the Swap Shop.  None of the store stuff is.  Took a while to be sure, with all the store items I've installed!

[Flynn Arrowstarr]

Or not.  In my game, the symbol showing that a store item has been installed only shows right after I do the installing.  Next time I start the game, those symbols are gone but the store items are still installed and available for use (fortunately).

Hi, Schipperke.

I had the same issue as you. It took a while to get everything to work again, but I posted some instructions at How 2: Re-Install Sims Store Items that worked for me. Hopefully it will work for you as well.

Flynn