Problems with the store at the Sims 3 official site

[ratchie]

I recently had to get a new bank card(the old one got destroyed when my two year old fed it into the shredder)anyway now when I try and buy something at the store it says that my account details are incorrect. I have tried adding it as a new card but the computer is having none of it.
I really want to buy the fairy tale stuff and Lucky Palms.

Rachel

[Twinmum]

Do you have a Paypal account? What if you used that rather than going straight too the credit card?

[ratchie]

I don't have a paypal account. I always use the husbands paypal to pay for anything of ebay or things like that.

Rachel

[Ricalynn]

You're trying to buy Simpoints to buy items and it's not letting you?  I just went to My Account > Billing Information.  There I was able to add a new card to my account with no issues.   Have you tried this step first or is this where you're having problems?

[ratchie]

For some reason it won't let me add a new card.Keeps telling me that it is all incorrect from my name to all the other details.

Rachel

[Ricalynn]

Double check the way you inputted the address to see that it matches the last one.  I had a problem where even though my address looked a certain way - my apartment building had to be put in another way to work for the store.