I had problems figuring out how to get the game installation code, since the email instructions from Origin were quite confusing. I expected the game itself or the code to show up in my purchase history on the Sims 3 site, since that's what the email claimed would happen, but the only things showing up in my purchase history were the extra objects included in the Katy Perry edition. I finally figured out that one of the codes in the four emails I received was longer than the others, with no dashes, just a string of 20 letters and numbers. I decided to try to enter that as an installation code for the game, and it worked. This was after I'd downloaded the game from the Origin shop, and it had proceeded to the point of installing and needing the code.