PC reboots after a few minutes in Game - Other games play fine

[Magpie2012]

Hi all,

So... I have this teeny tiny issue: when I try to play TS4 over the course of the last month or so, it causes my PC to reboot. No BSoD is seen, just straight to switch off and restart. I am attaching my DxDiag21.11.2019.zip so you can see the nitty gritty of my system. I hope someone can assist.

I have uninstalled and reinstalled the Game and Origin. I have cleared cache. I have done a factory reset on my save folder. I have played other games for hours (one as recently as today in fact) without my system crashing. I have updated drivers and rolled back drivers (just in case and after a new crash).

I am at my wits end! I use this game as a form of therapy as well as just for fun and right now, I could use it badly!!

[HelenP]

Hi @Magpie2012, I'm not the best at this, but a quick internet search suggests graphic driver problems can cause this and your dxdiag suggests the drivers are over a year old so keeping the newer driver is probably a good idea. 

DH suggests that an overheating graphic card could cause a similar problem, which you may not see in the other games if they are less graphic intense. 

Another thing to consider is if Win10 has installed an update in the last month that may have caused a problem.

Hopefully someone like MrsFlynn will be along with some better ideas, just didn't want to leave you waiting.

[MrsFlynn]

It sounds like it may be hardware or driver related. Like Helen said, try updating your video drivers and repair game to see if that helps. If not you might try seeing if a techy friend can have a look at it to see what's happening.

[Magpie2012]

Thanks @HelenP and MrsFlynn I have updated the drivers, and repaired the game. I'll see whether I can get a techy buddy to check it out, although he is sure it's the game and not the card/hardware/other *facepalm* I think I was hoping someone on the Forum had experienced this so I could get a "quick fix" lol

Sent from my SM-A605FN using Tapatalk

[scoed]

I faced this a while ago and it was outdated an graphics driver. Updated my driver and problem disappeared. Since you checked that I don't know what to tell you. Hope your friend is able to help.

[Magpie2012]

@scoed I also thought that would be the fix  I also installed TS2 and TS3 and it happened with TS3 and not TS2 so I am now starting to believe that it is the card and my tech friend is cray lol I'll be sending my PC to him so he can figure it out hopefully