Try the different modes
-- Play in "Offline Mode"
Origin is required to be running when playing Sims 4. Whether online or offline you will need to enter the email and password of the account used to purchase the game.
Click the My Games tab to see all your purchased games. Click on Sims 4. **When in offline mode, gallery and other online features are not accessible.**
If you are online and want to play offline, go to the Origin Menu and select Go Offline.
-- Play in "Windowed-Mode"
While in-game, go to Options. Click Game Options, Display Type: Select from Fullscreen, Windowed Fullscreen, and Windowed.
-- Play in "Laptop Mode"
While in-game, go to Options. Click Game Options, and down at the bottom right of screen check Laptop Mode.
Note: This post has been locked as it's for informational purposes.