Sims 4 Install issues - overheating **fixed!

[purplegirl888]

Hello,

I just got Sims 4 Limited Edition.  Trying to install on Windows 7 computer, 64-bit.  Checked game specs and my pc seems to meet all those.

So I used the CD #1 to get origin installed, got my account set up, log in, put in my reg code, and then the game starts to download (verrrry slowly).  And quickly I watch my computer overheat and I am forced to get out because the download is only at 1% and I can't get it installed.  My cpu goes to 85C and even higher with little flame icon next to it and when I shut the game install it takes several minutes to get back below 50C.  I have tried 3 times to install.  I make sure I don't have other things running at the same time or trying to do anything else while running the install.

Help.  Is it possible to install without an Internet download?  Like use a different computer to get the file and then run it on my overheating one?  I have a MacBook Air that I guess I could use to make a download?  How big is the file?   

Anyone else have this problem, and if so how did you solve it?
Thanks much,
purplegirl888

[purplegirl888]

fixed, I think...

ok, this may not work for everyone.  granted, I know about cleaning out the computer case, checking for background apps running, and in my case I believe those were not issues.  A. I thoroughly cleaned out the inside of my case just today, and B. I am already looking at what is actually running in the background.  Mainly Windows processes, antivirus, java updater, and normal stuff like that.

so what did I do.  right now the Sims 4 game download is running in Origin as I write this post.  My cpu is not freaking out, it is hanging out at 47-50C.  I looked at the Help webpage in the Origin app.  It mentioned that for installing games, the antivirus program can interfere or block the download or install process.  hmm.  ok.  so I went into my Avast interface, in the advanced settings I made scanning exceptions for the program CD in the CD drive as well as the Origin folders installed on my hard drive already.  Then I thought, aw shucks, let's just temporarily disable Avast.  So, slid all of the active protection sliders over to off until reboot.  closed the Avast, went over and resumed my paused game download. 

It's going.  Slowly, but the reason for me is, I am on wifi at home on our 5mbps connection.  No way to physically plug in to the router due to no room to set up computer in the same room... yeah I need to clean out my office.  So, it's going, it's not going to fry my computer, I'm just going to go do something else for a couple of hours.


***edit***
sorry, forgot this part, it may help someone else.  In Origin, I went over to the Origin settings page just to look at whether I had missed anything that may have been causing trouble.  Now please explain this next part to me.  I noticed that as I am downloading the game over on the My Games page, I cannot just leave it on My Games: yes, crazy overheating begins to ramp up, even with the changes to the Antivirus detailed already in place.  Nope.  But.  If I just click back over on the settings page, and yes, the download is still going, my cpu and hdd are showing temps in the 47 to 50C range.  Small little fluctuations that self-correct and remain stable.  --shrug--
***end edit***

Now I am praying that running the Sims 4 game won't cause massive overheating... but we will cross that bridge when we get there.
Thanks peeps

[Flynn Arrowstarr]

Hi, purplegirl888. Welcome to the forum!

It's great that you're able to get the game to download. Kudos!

One thing concerns me though:

Now please explain this next part to me.  I noticed that as I am downloading the game over on the My Games page, I cannot just leave it on My Games: yes, crazy overheating begins to ramp up, even with the changes to the Antivirus detailed already in place.  Nope.  But.  If I just click back over on the settings page, and yes, the download is still going, my cpu and hdd are showing temps in the 47 to 50C range.  Small little fluctuations that self-correct and remain stable.  --shrug--

The system should definitely not be overheating just from sitting on the My Games page in Origin. So, we need to do a little testing once Sims 4 is done downloading. Don't try playing the game yet - my guess is the system will overheat. Here's what I want you to do:

• Shut down the computer
• Open the side access panel for the computer
• Power the system back on and observe the fans

My guess is you'll find the CPU fan is either turning very slow, or stopped altogether. If this is the case, you can replace the fan fairly easily, or take it to your friendly neighborhood geek to replace. Another issue could be fan on the video card has quit working, or even there isn't much airflow in the case. But I would guess given that your computer is overheating on rest, that really makes me think the CPU fan is going out.

Hope this helps and happy Simming!

Flynn