When the child was a toddler, did you get messages about the he/she really liking the doll? If so, you should get messages about the doll wanting to come out and play and to set it on the ground and see what happens. That's when the doll will grow and start moving around. If after a couple days you don't get that message, try setting it on the ground anyway. Sometimes no matter how much the child plays with the doll it just doesn't work. Good luck!