Author Topic: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card  (Read 6953 times)

Offline HatakeSage

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Re: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card
« Reply #15 on: June 07, 2015, 11:54:45 PM »
I know it will take a bit to figure out if the crash has fixed, but I wanted to update.
With the game running in the background, here is the SPECCY results after running for half an hour (it takes a bit before it crashes without warning, so I will update in the morning about the game crash thing)

but as for the results I cant make use of them and figured you might be able to:

CPU is at 89F / 28C
The motherboard is at 118F / 49 C
The graphics is 137F / 64 C
and "storage" is 85F/ 29C

The fan isnt running hard or making a lot of noise like when I did the dxdiag, it doesnt appear to be hot.
But I dont know how temps and computers work really. Does this information mean anything to you guys?

Offline MrsFlynn

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Re: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card
« Reply #16 on: June 08, 2015, 12:13:46 AM »
It doesn't sound like it's a temperature issue. So that's good. Let us know how the DirectX thing goes.

MrsFlynn
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Offline HatakeSage

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Re: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card
« Reply #17 on: June 08, 2015, 12:46:10 AM »
It crashed again just now after two days in game. I didnt even make it to the second night ahah.
I'll send the crash report again if thats okay?

Offline MrsFlynn

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Re: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card
« Reply #18 on: June 08, 2015, 02:44:35 AM »
Hi HatakeSage,

Yes, please send the crash report, if you haven't. I'll have Hubby look at it when he gets a chance tomorrow (Monday) and get back to you with any suggestions.

MrsFlynn
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Offline HatakeSage

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Re: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card
« Reply #19 on: June 08, 2015, 11:18:18 AM »
Thanks. I sent it, I hope I'm not bothering too much. I was not laggy during my gameplay and u thought we really figured it out but it crashed when I tried to go from map view to see the library

Offline MrsFlynn

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Re: "Sims 3 Has Stopped Working" + DxDiag, New Graphics Card
« Reply #20 on: June 10, 2015, 02:10:47 PM »
I just wanted to make note on this thread we are working with HatakeSage via PM on this problem and will update with solution when available.

MrsFlynn
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