Author Topic: Re-installing base game problem  (Read 2040 times)

Offline caseykat

  • Nooboo
  • *
  • Posts: 2
Re-installing base game problem
« on: May 27, 2014, 11:09:09 PM »
Hello,
I was happily using Sims 3 on Windows 8 since last year. Sadly, the game stopped working for me this January, but with my busy college schedule, I didn't even mind. Now, I want to play it again! So I tried everything... troubleshooting compatibility, bypassing the launcher, re-installing the game and Origin.. Then, I found out that Bitdefender Internet Security has problems with the game. So, I researched that and got the TS3.exe to be excluded from Bitdefender scans. I thought everything would work, but I clicked on the game only to have the error message "please re-install base game" pop up.
A couple more things:
-I didn't back up my game, because I was okay with starting over (I wasn't very far into it)
-I re-installed origin after I re-installed Sims (might be a problem)
-When I click on origin, it won't open still
So, it's all very complicated as you can see. Any help would be appreciated! Thanks!
Caseykat

Offline MrsFlynn

  • Admin Assistant
  • Administrator
  • Watcher
  • ******
  • Posts: 6135
Re: Re-installing base game problem
« Reply #1 on: June 01, 2014, 06:34:08 PM »
Hi CaseyKat,

I've tried searching on your problem and found a link to some tips that might help.

Re: Origin won't open
http://answers.ea.com/t5/Origin/Origin-won-t-open/m-p/2339015#M47010

MrsFlynn
Welcome!! We hope you enjoy the forum!!  Thank you for visiting!!
–Need Help? Check our Member FAQs Here. * –Read and follow the Forum Rules, please! *



Registered members do not see ads on this Forum. Register here.

Offline caseykat

  • Nooboo
  • *
  • Posts: 2
Re: Re-installing base game problem
« Reply #2 on: June 02, 2014, 12:10:08 PM »
Thanks so much. I will check it out.  :)