After I uninstalled and reinstalled, I went to my account and started re-downloading all my purchased and free items. All but two of them downloaded. The missing items are the castle kit, (furniture downloaded just fine, however), and the big beverage maker. I've tried several times, and contacted EA for help, (was directed to their FAQ which was the FIRST place I looked), but so far these two items are stuck. Anyone have any idea why or how to fix this? Please and thank you.