TS3 site offline?

[simlishlol]

Hey, is the Sims 3 site not working for any of y'all? I get the "Sorry! Could not process your request." message every time.

[HannahEloiseee]

It's working for me. Before it was laggy and kept freezing. I've heard that they've been updating things on the site, the daily deals for one. 

[simlishlol]

Hmm… The site still isn't working for me. When I open the launcher it doesn't show on there either. Last time I played there was a sims store update, wonder if that would fix anything. Is anyone else experiencing this?

[Korva]

Firefox: won't load the website at all unless I switch to German, then it loads the main page but still won't load any Store or Exchange pages.

IE: works normally.

I've had this problem for at least two weeks now, and it really irritates me because I never use IE otherwise.

[simlishlol]

My web browser is Safari, specifically for Macs. I also have Firefox and Google Chrome, I'll try them!

[Pam]

Try pressing F5 to refresh the page.  Also, clear out your browser history and cache.

[bshag]

Something else you can try and I found this out just the other day, make sure your Adobe Flash Player and Air are up to date.  That made a big difference in the site coming in quickly.

[Erythrocyte]

Thank you so much for telling me how to get the site working again! I'm a Safari user myself, and I'm not sure which of the tips worked, but I updated my Flash player AND deleted all cookies and history pages Either way, it's working now! Haha, I haven't been able to see ANY of the new store items since the India compilation came out, so I'm pretty excited about the new stuff

Thank you!

[simlishlol]

You know what, I just updated my flash player yesterday morning, that must have been it! And I thought it was because I was using Firefox. Better check to make sure I can do it on my safari now. If not, gotta eat all my cookies!

Edit: Still doesn't work on Safari. I deleted my cache files and history, not sure if the cache is the same as cookies?

[Erythrocyte]

@simlishlol

Hm, I'm a Safari user too, and it works for me after updating Flash and deleting cookies and browser data.
My menus are in Swedish, but I'll try to explain where I found the menu to delete cookies:
With Safari open, go to "Safari" - "Settings" and press the button on the top of this menu (it looks like a shadow outline of a person) it should be called something like "integrity protection" Haha, at least, that's the straight up swedish translation

This is where you can delete cookies for websites.
After I did that, I also deleted some saved passwords and stuff in the "Autofill" menu.
I also searched through my browser history for anything related to Sims and deleted all pages that were connected to the TS3 site.

This was all done on a Macintosh, I'm not sure if you are a PC user or not. If you aren't, I could tell you the shortkeys for doing all these things Good luck!

[simlishlol]

Thank you Erythrocyte!

Haha, panicked for a second because I wasn't sure if I remembered my password. Now to test if it worked!

Edit: It didn't work

[Erythrocyte]

Oh, I'm sorry to hear that. :/
Did you restart your computer after doing all those things?
I did, maybe that helped?

Also, have you tried, like Pam said, to press F5?