Cannot Download Anything

[FrostFlower]

I'm hesitant to post this because I don't hold out much hope of being able to fix the problem, but I'm not able to download anything from the store, even free items. In fact, in the two years I've had my game, I've never been able to.

My Sims game is showing as registered, although the free simpoints I used to have from registering are no longer showing up, and I have never bought anything.

I recently installed Generations (or, more accurately, had my brother install it, as I'm utterly awful with computers), so I thought I'd try again to see if I could get some of the nice free stuff from the store--especially Riverview, as I don't like Twinbrook and would like to be able to have another town option to play in.

However, when I click on the green Download button, I get a popup screen telling me the digital services agreement was updated. I tell the site I've read the agreement and click Accept, and then...absolutely nothing happens.

To answer the "Help Us Help You" questions as best I can: I am not on a Mac. I do not have any mods or CC, as I cannot even figure out the store.  I have World Adventures, Ambitions, Generations, HELS, and OLS. Everything has just been reinstalled, as we just got a new computer.

If anyone has any insight for this Technophobe, it'd be appreciated. And thanks for reading this regardless. 

[Ricalynn]

What browser do you use?   I had a problem after setting up a brand new PC computer that it only wanted to download things when I was in IE.  I can't remember how I got it to change to another browser but have you tried pulling up the page, signing in and doing it that way?  Also make sure that popups aren't being blocked some how.  Try to have your game launcher open.   

You're not using Steam right?  This has all been through the disc version or Origin?

[FrostFlower]

Wow, thanks for the quick reply. 

I use Internet Explorer and Windows 7.

I turned off the popup blocker for the Sims 3 site.

My game launcher has been open whenever I've tried to download something.

I don't use Steam; I have the disc version of everything except HELS, which was a free download from Origin for preordering something.

[alex51299]

If you've turned off the popup blocker then try again since there are screens that popup when you click to download something that need your permission to download things from the store.

[FrostFlower]

Yeah, still nothing, unfortunately.

Edit: So, out of curiosity, I clicked on one of the free store items that show up in buy mode, and that one did download! It doesn't help me get things that don't show up there, like the cars, holiday items, or (sadly, because I'd really like to have it) Riverview, but at least it's something.

[Ricalynn]

If you can download while in the game, did you try shop mode?  The entire store is available in shop mode including the free stuff and if you can get it to work through buy mode then you should be able to just do stuff through shop mode.

[FrostFlower]

It works! It works! I have Riverview! *scurries off to also download Christmas trees, soccer shirts, and Ford Fiestas*

Ricalynn, you are my SimHero.