Carl and Pam's The Sims Community

The Sims 4 => Sims 4 - Technical Help => Topic started by: khowler on June 08, 2021, 12:17:34 PM

Title: Every time I buy a new pack, I have to uninstall Origin
Post by: khowler on June 08, 2021, 12:17:34 PM

Is this happening to anyone else? Every time I download a new pack, kit, expansion, etc. I have to spend several days re-installing my whole Sims 4 stuff. This time it took 4 times of uninstalling and re-installing everything and a Bios update to work.

I have:

• Uninstalled and reinstalled Sims 4 three times
• Uninstalled Origin 3 times
• Run CCleaner several times
• Repaired the game several times
• Sims 4 Factory Reset twice
• Turned off Origin In Game
• Turned off Start Origin at start of Windows
• Tried windowed mode

Read and completed the helpful guides that have been found here on Carl's site. It's not like I am running an old computer so I shouldn't have to be running the Legacy version. Included an image that shows my PC specs. I don't think that it's that, but I have made sure that all my drivers are updated and all that stuff too. Am I the only one that has to re-install the Sims like this EVERY time? I am getting pretty frustrated. I want to play the new pack.

Title: Re: Every time I buy a new pack, I have to uninstall Origin
Post by: MrsFlynn on June 08, 2021, 02:01:23 PM

I am not sure what other advice to give other than to report it to AHQ Sims 4 Tech Help Board.

AHQ's Sims Tech Help Board:
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

Sign in with your EA account, click the New Topic button, up near the top of the board, to make a new post. Give as much detail as possible, so they can help better.

Or Contact EA Help for further help.
https://help.ea.com/en/