My Sims User or Install Files are Missing?If by chance your user files or install files have gone missing, you may need to first check to make sure you've installed the game correctly.
If the game is installed correctly, navigate to the folders below to see if you can find your files. If they aren't there. You may need to search your computer for these folders.
----> Click Start, and in the search bar the comes up Search for Sims 3 or 4.
User files should be located here:
--
C:\Users\<Username>\Documents\Electronic Arts\The Sims 4
C:\Users\<Username>\Documents\Electronic Arts\The Sims 3
==
Game install files should be located here: (by default)
--
C:\Program Files\EA Games\The Sims 4
C:\Program Files\EA Games\The Sims 3
C:\Program Files\Origin Games\The Sims 4
C:\Program Files\Origin Games\The Sims 3
** The newer 2013 Sims 3 disc versions may default install to Origin Games.
If your user files aren't in your \Documents\Electronic Arts\ (Sims 3 or 4) folder, move them from where you found them into one of those folders. As that is where the game saves the user files by default.
If you are still having problems finding your Origin games have a look at the link below:
I'm Missing My Saved Games?!
http://www.carls-sims-4-guide.com/forum/index.php?topic=29317.msg448765#msg448765Check Online Storage (OneDrive/GoogleDrive): Uninstall, disable or pause syncing with any services you normally use, such as OneDrive, Google Drive or otherwise. These services move your game files out from (\Documents\Electronic Arts\The Sims 3) to where your game can't see them anymore.
––Before doing anything with OneDrive or GoogleDrive, if you have Sims 3 files there, copy them back to the C:\Users\Username\Documents\Electronic Arts folder.
Then turn off, disable or uninstall the service. This way the game will be able to access your Sims 3 files again and won't move them.
–Turn off, disable, or uninstall OneDrive:
https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0Ensure Antivirus or security software is not blocking the game/EA App.
Add an exclusion to Windows Security:
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26If you are still having problems finding your EA Games it may be best to contact EA Help for further assistance.
https://help.ea.com/en/contact-us/
