Uninstall/Reinstall Sims 4These instructions assume you'll need to re-download the game before installing. However,
see this link if you want to back up Sims 4 game installation files. So you don't have to re-download all of it later.
Important NotesInstall and/or Reinstall the GameUninstall the Game /
Uninstall a Pack? /
Install a PackMove the Electronic Arts FolderChange the Install LocationBackup the Install FilesReinstall Using the Zipped FolderHow-To: Change Language in Sims 4Move the game or other user folders to new drive. (PC only)
Important NotesSims 4 and other EA/Origin games are connected to your Origin account. So you won't loose access to the games you have purchased. Download and install Origin on your computer and the games should be in the Games Library tab in Origin.
The game codes for the games are stored in the Windows registry. Also Origin keeps note that you've registered the game when you purchased it. That's why it shows up in the Games Library tab and why it skips the game code when installing the game.
The disc version is the same as the digital version. It should download the game without needing any patches as it picks up the patches as it's downloading and installing on your computer.
The Sims 4 folder remains after you've uninstalled the game. This folder will need to be moved to the desktop or backup media of choice.
After installing or reinstalling Sims 4, you need to log into Origin, select Sims 4 and click Play, then exit the game. This will create the Sims 4 folder in C:\Users\Username\Documents\Electronic Arts\The Sims 4
If you want to play your save games, and use the creations you have in your library. The Saves and Tray folders will need to be copied over to the new folder and replaced.
See this post for more details on what to copy over to the new folder.
Files/Folders you want to add back in
http://www.carls-sims-4-guide.com/forum/index.php?topic=29318.msg449653#post_SFFBack to top
How to Install and/or Reinstall Sims 41. Log into your Origin Account with the username and password you used to purchased the game with.
2. Click on the Games Library tab, right-click on the Sims 4 and select Download. This will allow you to download base game and choose which packs you want to download/install.
The download process includes any bonus items for registering different game versions/guides.
Digital Deluxe and Premium are the same versions. - Premium was just a limited time only edition.
** There should be no need for the game code, as Origin already has that information. However, if you have this problem, please read the link below for more information.
This Code Has Already been Used?My Origin Games Are MissingBack to top
How to Uninstall Sims 4There's two ways to uninstall Sims 4, via
Origin or the
Control PanelVia Origin1. Uninstall the game via Origin. [Right-click Sims 4 and select Uninstall.]
2. Close out of Origin, and run Ccleaner and it's registry cleaner. (Or some other registry cleaner)
Run Ccleaner and it's registry cleaner (Standard Edition is Free)
-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used.
https://www.piriform.com/ccleaner/download -- PC
https://www.piriform.com/ccleaner-mac -- Mac
How to use CCleaner to fix PC issues
http://www.wikihow.com/Use-CCleaner==========
Via the Control PanelControl Panel > Programs > Uninstall a Program - (Control Panel\Programs\Programs and Features)
Look for the Sims 4. Using this method will delete the whole Sims 4 game including all expansion/game and stuff packs. Right-click on Sims 4 and select Uninstall.
Run Ccleaner and it's registry cleaner. Or a similar registry cleaner. - Links above.
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Move the Electronic Arts FolderMoving the Electronic Arts folder to a different drive can be done. However it needs to be done a certain way, It can't just be copied from one drive to another, as the game will not know the new location, and therefore create a new user folder.
It's best to turn off, disable or uninstall OneDrive so it doesn't move or mess with your files on your documents folder. -- This is best to do before moving the Documents or Electronic Arts folders.
Turn off, disable, or uninstall OneDrive
https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0?ui=en-us&rs=en-us&ad=usGrimsoul had a similar question which you can read from the link below:
http://www.carls-sims-4-guide.com/forum/index.php?topic=25244.msg428465#msg428465For step by step instructions on how to move the user folders see this article on Dummies.com
http://www.dummies.com/computers/operating-systems/windows-10/how-to-change-the-location-of-user-folders-in-windows-10/Or step by step instructions from HowToGeek.
https://www.howtogeek.com/howto/windows-vista/moving-your-personal-data-folders-in-windows-vista-the-easy-wayOr watch a tutorial video on Youtube:
How to move your "Documents" folder under Windows 10 (from C drive to D)
https://www.youtube.com/watch?v=gcin8nzwqTUIf this doesn't help post your question to AHQ's Sims Tech Help Board ~
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4They may know of some easier steps to take.
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Change the Install Location - If you want to change where the game gets installed do this:
1. Click on the Origin Menu (upper left corner of the client)
2. Select Application Settings > Install & Saves tab
3. In the On your Computer location of this tab, you can change the location that the game gets installed.
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How-To: Backup the Install FilesThis is very useful if you want to save the files for back up or if you don't want to have to re-download later. ** It is recommended to do a new backup each time a new pack is released. So it is kept up to date.
1. Once the game has fully downloaded go to the folder you installed it in.
2. Right-Click and Select your zip utility
3. Add to or Compress Sims 4.zip
4. Once zipped, move to backup media of your choice.
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How-To: Reinstall Using the Zipped Folder- Simplified version.
1. Navigate to where the zipped file is stored and place a copy to C:\Program Files (x86)\Origin Games (which is the default folder)
2. Unzip it - right-click the file and choose your zip utility and extract file here.
-- The extraction may take awhile.
3. Once that is done, open/login to Origin and mouse over Sims 4 to finish up the install. - This should only take a couple of minutes at most.
4. You're ready to play!!
To learn more on how to do this step, please see link below.
How-To: Backup and Restore The Sims 4 and 3 From Origin
http://www.carls-sims-4-guide.com/forum/index.php?topic=21193.msg384770#msg384770Back to top
Uninstall a Pack?There is no way at this time to uninstall just this or that pack. Origin is not set up that way.
If you find you've downloaded/installed a pack you don't like/want you'll have to uninstall the whole game and re-download/install the packs you want
to install
(How-To Uninstall the Game) /
(How-To Install the Game)However, if you have the whole game downloaded and backed up
How To Backup the Install Files. You can take your backup and use it to install just the packs you want.
-- This speeds up the downloading/installing to almost instant!!
If you want to keep the game from reinstalling for example, the Vampire pack, you will need to turn off auto updates in the Origin settings, and manually check for updates yourself.
Turning Off Origin/Game Updates
http://www.carls-sims-4-guide.com/forum/index.php?topic=21898.msg459890#msg459890When updating, you will need to cancel out the vampires pack from the installation queue each time there is a game update.
It should start downloading and installing the packs you have chosen. However, if it doesn't. Go to the Extra Content tab under Sims 4's Play or Download button and click the Download button next to the packs you want to install.
Alternatively, you could try:
Disable Single Packs
http://sims4.crinrict.com/en/2017/03/disable-single-packs/Pack Codes - you can find the codes the different packs below:
https://en.wikipedia.org/wiki/The_Sims_4#Expansions,_add-ons_and_editions
**Note:** Yes, you could remove the different pack folders in the Sims 4 install directory. But this is
NOT advised. As it could severely mess up your game!!
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Re-install a PackLog into Origin > Games Library > Sims 4 - Scroll past the Play button to find the Extra Content tab. Click on it to find what packs you have available.
Scroll to the pack section and click the install button of the pack you want to install. It will then download and install.
If you find that you have installed the pack, but it's not showing up in game. Repair Game first. - Right-click Sims 4 and select Repair.
Note: This post has been locked as it's for informational purposes.
