Delete Origin Cache FilesBefore you clear Origin's cache files. Make sure it's not running. Click on Origin and select Exit. If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called ts4.exe. Click on it and select end process.
** You may need to setup Windows to view hidden files before trying to clear Origin cache.
View hidden files and folders in Windows 10
https://support.microsoft.com/en-us/help/4028316/windows-view-hidden-files-and-folders-in-windows-10How To: Clear Origin Cache - With Photos
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/Clearing cache can be done for many reasons, but the main cause is due to download and/or install issues where the game has downloaded partially or possibly became corrupted. There could also be permissions issues with the folders, preventing data being written into them.
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