[BUG] Disappearing Lots and Houses - *Possible Fixes!*

[zeeraw]

Original  Post in the Spoiler

Spoiler (click to show/hide)

I am stuck and I don't know what to do anymore. When I load my game everything is perfectly fine, but when I click on a lot that's when things begin to go downhill. My sims are present but the house that my sims live in isn't there at all. It looks just like an empty lot. It's not even the downloaded houses either, it's the houses that came with the game. I went to ea help and what they told me to do did not work but I went ahead and tried them again and they sent me here. Hopefully someone knows what's going on. I haven't been able to play my game in 2 months.

Edited: Aug.2016

This is still a very problematic bug. Try the troubleshooting tips in this post and the post below to see if any of them help your game.

Did a follow-up search on this problem and found that this has been reported as a bug, several times. This seems to be a fairly common problem.

[INFO REQUEST] Houses/Lots Disappear
http://answers.ea.com/t5/The-Sims-4/INFO-REQUEST-Houses-Lots-disappear/m-p/4620279#U4620279

If you find you have this bug, please go over to answer.ea.com using the link above and click the Me Too button. --  Clicking the Me Too button for it helps get it some attention. ** Optional: Explain your experience with the bug.


Questions:

1. Are you using custom content or mods? *
2. Are you using any cheats, such as MoveObjects On?
3. Does this problem occur in a new game?
4. Does going back to a previous game save help?

* If you have any mods/cc move the mods folder to the desktop to help troubleshoot the issue. As mods/cc can really mess up a game. Make it not work correctly.


Possible solutions are:

1. Do not save your game in this state. -- Quit and exit out of the game and reload it.

2. If you've saved your house/lot to your library or the gallery, try bulldozing the lot and placing it again.

3.) Try going back to a previous save. How-To: Restore a Saved Game
- This looks to be the best option, from what I've been able to search out.

-- Other helpful tips are in the post below, in the 2nd post.

** Note: ** Sometimes Crinrict asks players to share their save games with her/EA. Please only provide your save games when asked to do so.

[MrsFlynn]

Here are some troubleshooting tips to try:


--- Try a Sims 4 Factory Reset
Sims 4 Factory Reset (HowTo)


--- Rename the Auto-Save File
How-To: Rename the Auto-Save File


--- It's also been suggested to delete the Scratch subfolder from inside Saves. - Do this after saving a copy of the Sims 4 folder.


--- Delete Game and Origin Cache Files

Delete Game Cache Files (HowTo)
Delete Origin Cache Files (HowTo)


--- Start a New game, as a test to see if it happens in a new game as well.

** If trying a new game to test, it's recommended to completely exit out of Sims 4, then load the game again and start a new game. As it seems, some bugs are contagious to other save games if you don't restart the game.

It's also recommended to make a backup copy of your Sims 4 folder, just in case it may be needed later.

Move your Mods folder to the desktop or some where safe.


--- Repair the Game - Right Click on the game and select Repair Game.

*See this post for more details on Repairing the Game.
http://www.carls-sims-4-guide.com/forum/index.php/topic,22091.msg392674.html#msg392674


As a last resort, uninstall the game, run Ccleaner's registry cleaner, and reinstall. - More information in the link below.

Uninstall/Reinstall the Game