Can't Connect to the Gallery (Tips)- Or having other issues with the gallery like can't download lots or Sims.Updated: Sept. 2022Troubleshooting Tips to Try: ~ Additional troubleshooting tips can be found in the AHQ Sims 4
Gallery Troubleshooting Thread.
1. Exit the game, restart the computer, launch the game again and access the gallery to see if it loads.
2. Make sure you aren't running the Sims 4 Legacy Edition. Which has the Gallery removed, due to being incompatible with future game patches.
Read more using the link below:
https://help.ea.com/en-us/help/the-sims/the-sims-4/the-sims-4-legacy-edition/3. Is the game running on the newest patch? If you're not running the latest patch you may not be able to access the online Gallery.
- See link here for more information on game patches.4. Check that you don't have an underage account (Under 14)? There are some Origin age restrictions. They are setup to be supervised by a parent or guardian. -
https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account/5. If you have Sims 4 installed on more than 1 computer. Make sure you are logged out of Origin with the other computer(s). Or put it in offline mode. Then try again using the computer you're actively playing the game on. This should allow you to access the gallery.
6. Repair Game:
In Origin > Games Library, right-click on Sims 4 and select Repair. - Do note this repairs the game's install files for the actual game. It does not make any changes to the saved game files. Meaning that your saved games are safe, they won't be deleted. If you'd like you can copy the Sims 4 folder to a USB key.
7. Turn off Origin In-Game:
Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.
8. Try a Sims 4 Factory Reset - (What & Howto)
http://www.carls-sims-4-guide.com/forum/index.php/topic,21899.msg401669.html#msg401669 9. Is the Gallery turned on? - Make sure you've got the in-game Online Features Access checked or turned on.
A. Go to Options > Game Options > Other
B. Turn on Online Features Access, Click apply changes, and click stay offline. (This turns on the online features like the in-game gallery.)
C. Click the Open Library/Gallery button, select the Gallery tab.
If that fails, Run a program like Ccleaner, and it's registry cleaner. Then try getting into the game and gallery again.
Ccleaner -
https://www.piriform.com/ccleaner/download (Standard Edition is Free)
-- This helps clean up temporary files, internet cache files and other files that are left behind that are no longer being used.
How-To Use Ccleaner
http://www.wikihow.com/Use-CCleaner10. Make sure your connection isn't being blocked. For example, go to a friend's house or a place that has free wifi access like a local coffee shop, library or McDonalds to see if you can connect and use the Gallery from there. Some places do block connections, like colleges.
** If you can connect to the gallery while using a different internet connection, this might indicate your internet provider (ISP) is blocking one of EA's ports.
-- Contact your ISP to request help in opening the port, or check the article linked below:
11. Reset your router or modem. - Do a web search on how to do this for your specific router or modem. - Search manufacturer of router or modem and the word reset.
12. Check your antivirus, firewall and/or other malware programs to rule them out or blocking access to the gallery.
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621231#FirewallAdd an exclusion to Windows Security
https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26 ** Whether using a laptop or desktop computer you can use your mobile phone device as a temporary Wi-Fi hotspot for internet connectivity.
-- If all the above doesn't work, try uninstalling Origin and reinstall it.
http://www.carls-sims-4-guide.com/forum/index.php/topic,21898.msg431239.html#msg431239Please understand that the gallery is an in-game mechanic. It does go down from time to time due to EA having server problems. We aren't able to help with EA's server issues. All we can do is suggest the tips above. If they don't help, issues need to be reported to the AHQ Sims 4
Gallery Troubleshooting Thread.
Sign in with your EA account, click Reply in the thread linked above to make your report. Explain in detail what the issue is. This will help anyone in troubleshooting and may help the devs/EA if it's anything on their end.
Or contact Contact EA's Customer Service (HowTo)
http://www.carls-sims-4-guide.com/forum/index.php/topic,21898.msg401708.html#msg401708
Please Note: When the gallery isn't working in-game or via the web, it means that it's an issue on EA's end that they need to fix.
If reinstalling Origin and/or the game isn't helping, It's most likely EA servers having problems.
If experiencing any problems with the gallery or Origin not working, please report it to the AHQ forum or Twitter. Using the links below -
**Make your own report, if there isn't a current one already.
Sims 4 - Technical Issues PC
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4SimGuruNick
https://twitter.com/SimGuruNickThe Sims Direct
https://twitter.com/TheSimsDirectTo check the status of Origin
http://downdetector.com/status/originTo report Origin outages, report them to EAHelp on Twitter or via AHQ forum:
EA Help
https://twitter.com/EAHelpOrigin - Technical Issues
https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en
